fix problems on France 24 [iphone]

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—— Run into issues on France 24? Get help pending when official support gets back to you!

France 24 - World News 24/7
Info:
company: France Medias Monde
: https://f24.my/AppFeedback
: www.france24.com
Chat with our AI-based France 24 Support
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Ads issue

ads take up too much screen space

Fix: 1. Check for an ad-free subscription: Look in the app settings or the website to see if there is an option to subscribe for an ad-free exper... ⇲

ads are intrusive

Fix: 1. Adjust ad settings: Check if the app has settings to limit ad personalization or frequency. This may reduce the intrusiveness of ads. 2.... ⇲
 
UI issue

France 24 opens upside down

Fix: 1. Check orientation lock: Ensure that your iPhone's orientation lock is off. Swipe down from the top right corner to access the Control Cen... ⇲

France 24 does not rotate

Fix: 1. Check orientation lock: Make sure the orientation lock is disabled in the Control Center. 2. Test other apps: Open other apps to see if t... ⇲

news thread snaps back to top

Fix: 1. Scroll slowly: When scrolling through the news thread, do so slowly to avoid triggering the snap-back feature. 2. Use the search function... ⇲

clunky and cramped design

Fix: 1. Zoom in: Use the pinch-to-zoom gesture to enlarge text and images for better readability. 2. Provide feedback: Use the app's feedback fea... ⇲

difficult navigation

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its navigation structure better. 2. Use the search... ⇲
 
Video issue

videos do not play in background

Fix: 1. Check app settings: Look for any settings within the app that allow background playback and enable them if available. 2. Use Picture-in-P... ⇲

poor video quality

Fix: 1. Check your internet connection: Ensure you have a stable and fast internet connection. Switch to Wi-Fi if you are using mobile data. 2. A... ⇲
 
Customization issue

limited language options in the US

Fix: 1. Change app language settings: Go to the app settings and see if there is an option to change the language. If not, check your device's la... ⇲
 
Network issue

live video feed interruptions

Fix: 1. Check your internet connection: Ensure you have a strong and stable internet connection. Consider switching to a different network if pos... ⇲
 
Audio issue

multiple audio tracks playing simultaneously

Fix: 1. Check audio settings: Go to the app settings and see if there are options to manage audio playback or disable multiple tracks. 2. Restart... ⇲
 
Support issue

404 error on support page

Fix: 1. Check the URL: Ensure that you are entering the correct URL for the support page. Try accessing it from the app or the main website inste... ⇲
 
Notifications issue

notifications cannot be filtered

Fix: 1. Check notification settings: Go to Settings > Notifications > France 24 and adjust the settings to manage how notifications are received.... ⇲
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 what users are saying
Good experience
54.2%

Bad experience
36.6%

Neutral
9.2%

~ from our NLP analysis of 306 combined software ratings.

 Switch to these Alternatives:
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TF1 INFO - LCI : Actualités
Jeune Afrique
DW - Breaking World News
BFM TV - radio et info en live
Al Jazeera English
Le Monde, Live News
franceinfo: l’info en continu
Le Figaro : Actualités et Info
CNEWS - Toute l'Actu en direct

 Private Data France 24 collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics