fix problems on DW [iphone]

​

—— Run into issues on DW? Get help pending when official support gets back to you!

DW - Breaking World News
Info:
company: Deutsche Welle
: https://dw.com/p/4eUBb
: dw.com
Chat with our AI-based DW Support
   Hello! How can I assist you?  

characters left:
 
UI issue
Difficult navigation menu

Fix: Familiarize yourself with the navigation layout by exploring each section of the app. Take note of the icons and their functions. You can al... ⇲
Text size too small

Fix: You can increase the text size on your iPhone by going to Settings > Display & Brightness > Text Size and adjusting the slider to your prefe... ⇲
Inability to select single words

Fix: If you are unable to select text, try tapping and holding on the text to see if a selection tool appears. If it does not, check if there are... ⇲
No swipe gesture for navigation

Fix: Familiarize yourself with the available navigation options in the app. If swipe gestures are not supported, use the on-screen buttons to nav... ⇲
Low-quality images

Fix: Check your app settings to see if there is an option to adjust image quality. If available, select a higher quality setting for images. OR... ⇲
Excessive jumbled content

Fix: Try refreshing the app or clearing the cache to see if that resolves the jumbled content issue. You can do this by going to Settings > Gener... ⇲
Poor readability on iOS

Fix: Adjust the text size on your iPhone by going to Settings > Display & Brightness > Text Size and moving the slider to increase text size for... ⇲
 
Customization issue
No dark mode

Fix: To reduce eye strain in low-light conditions, you can enable the system-wide dark mode on your iPhone. Go to Settings > Display & Brightness... ⇲
No personalization options

Fix: Explore the app settings to see if there are any options for customizing your news feed or preferences. Look for a profile or settings icon.... ⇲
 
Audio issue
Streams require app restart to change language

Fix: Instead of restarting the app, try navigating to the settings within the app to see if there is an option to change the language without res... ⇲
Stream stops when opening articles

Fix: To prevent the stream from stopping, try to open articles in a new tab or window if the app supports it. This way, you can return to the str... ⇲
 
Freezing issue
DW freezes

Fix: If the app freezes, try closing it completely by swiping up from the bottom of the screen and swiping the app off the screen. Then reopen th... ⇲
 
Loading issue
Content not loading

Fix: Check your internet connection to ensure you have a stable connection. Try switching between Wi-Fi and cellular data to see if that resolves... ⇲
 
Crashes issue
Frequent crashes

Fix: Ensure that your iPhone's software is up to date by going to Settings > General > Software Update. An outdated operating system can cause ap... ⇲
 
Video issue
Video stops playing when exiting full screen

Fix: If the video stops, try tapping the play button again after exiting full screen. This may be a temporary glitch that can be resolved by rest... ⇲
 
Slow issue
Long navigation time between sections

Fix: To speed up navigation, familiarize yourself with the layout of the app and use the search function to quickly access specific sections or a... ⇲
 
Compatibility issue
No Chromecast compatibility

Fix: As a workaround, consider using an HDMI adapter to connect your iPhone directly to your TV for streaming content. OR Alternatively, check... ⇲
DW does not load on some devices

Fix: Ensure that your device meets the minimum system requirements for the app. Check the App Store for compatibility information. OR If the a... ⇲
 
Bugs issue
Cookies prompt reappears after selection

Fix: Try clearing the app's cache and data by going to Settings > General > iPhone Storage, selecting the app, and choosing 'Offload App'. This m... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
65.3%

Bad experience
27.2%

Neutral
7.5%

~ from our NLP analysis of 265 combined software ratings.

 Switch to these Alternatives:
Euronews: Daily news & live TV
France 24 - World News 24/7
BBC Mundo
BBC World Service
Al Jazeera English
VOA
EL PAÍS
Sky News: Breaking, UK & World
DER SPIEGEL - Nachrichten
The Guardian - Live World News

 Private Data DW collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics
    • Other Data