fix problems on Franceinfo [iphone]

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—— Run into issues on Franceinfo? Get help pending when official support gets back to you!

franceinfo: l’info en continu
Info:
company: France Télévisions
: http://www.francetvinfo.fr/nous-contacter/
: www.franceinfo.fr
Chat with our AI-based franceinfo Support
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UI issue
Too many clicks to start live radio

Fix: Check if there is an option to add the live radio feature to your favorites or home screen for quicker access. This can often be done by tap... ⇲
No forward/backward buttons for radio

Fix: Use the seek feature if available. Some radio apps allow you to tap on the screen to skip forward or backward in the stream, even if there a... ⇲
 
Network issue
Unreliable streaming

Fix: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if the streaming improves. If using Wi-Fi,... ⇲
Inconsistent availability of content

Fix: Regularly check the app for updates or announcements regarding content availability. Sometimes, content may be temporarily removed or added... ⇲
 
Support issue
No contact support for users outside France

Fix: Check the app's FAQ or help section for common issues and solutions. Many apps provide troubleshooting tips that can be helpful. OR Look... ⇲
Limited English support

Fix: Check if there are any language settings in the app that allow you to switch to English. If not, consider using a translation app to help na... ⇲
 
Video issue
Certain videos unavailable without reason

Fix: Try clearing the app's cache. Go to your iPhone settings, find the Franceinfo app, and select 'Clear Cache' if that option is available. Thi... ⇲
No airplay option for videos

Fix: Ensure that both your iPhone and the AirPlay device (like Apple TV) are connected to the same Wi-Fi network. This is essential for AirPlay t... ⇲
 
Audio issue
franceinfo stops playing when screen is off

Fix: Check the app settings for any options related to background playback. If available, enable this feature to allow the app to continue playin... ⇲
 
Updates issue
Recent update caused playback issues

Fix: Try uninstalling and reinstalling the app. This can often resolve issues caused by updates that may not have installed correctly. OR Chec... ⇲
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 what users are saying
Good experience
91.9%

Bad experience
4.0%

Neutral
4.0%

~ from our NLP analysis of 1,655 combined software ratings.

 Switch to these Alternatives:
France Inter - radio, actus
BFM TV - radio et info en live
TF1 INFO - LCI : Actualités
Le Figaro : Actualités et Info
Le Monde, Live News
CNEWS - Toute l'Actu en direct
France 24 - World News 24/7
Le Parisien : l'info en direct
Radio France Internationale
Journal Le Monde

 Private Data franceinfo collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics