fix problems on RTL [iphone]

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—— Run into issues on RTL? Get help pending when official support gets back to you!

RTL
Info:
company: RTL NET
: https://www.rtl.fr/mentions-legales
: www.rtl.fr
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UI issue

play button is too small

Fix: 1. Adjust display settings: Go to Settings > Display & Brightness and try adjusting the text size or enabling 'Larger Text' to see if it mak... ⇲
 
Audio issue

playing stops unexpectedly

Fix: 1. Check your internet connection: Ensure you have a stable WiFi or cellular connection. If using WiFi, try moving closer to the router or r... ⇲

inability to listen to replays

Fix: 1. Check your internet connection: Ensure you have a stable WiFi or cellular connection. If using WiFi, try resetting your router or switchi... ⇲

RTL blocks at article playback

Fix: 1. Check your internet connection: Ensure you have a stable WiFi or cellular connection. If using WiFi, try resetting your router or switchi... ⇲
 
Network issue

RTL requires WiFi to function

Fix: 1. Check app settings: Open the RTL app and navigate to settings to see if there is an option to allow cellular data usage. Enable it if ava... ⇲

direct streaming does not work

Fix: 1. Check your internet connection: Ensure you have a stable WiFi or cellular connection. If using WiFi, try resetting your router or switchi... ⇲

RTL fails to connect in certain locations

Fix: 1. Check your internet connection: Ensure you have a stable WiFi or cellular connection. If using WiFi, try moving closer to the router or s... ⇲
 
Crashes issue

RTL crashes while listening to podcasts

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage > RTL and select 'Offload App' to clear the cache without losing data. Reinsta... ⇲
 
Uploads issue

RTL fails to share articles

Fix: 1. Check permissions: Go to Settings > Privacy > Photos and ensure RTL has permission to access your photos if sharing involves images. Also... ⇲
 
Video issue

video playback issues

Fix: 1. Check for updates: Ensure that both the RTL app and your iOS are updated to the latest versions, as updates often fix playback issues. 2.... ⇲
 
Loading issue

podcasts do not load properly

Fix: 1. Check your internet connection: Ensure you have a stable WiFi or cellular connection. If using WiFi, try resetting your router or switchi... ⇲

RTL does not load content correctly

Fix: 1. Check your internet connection: Ensure you have a stable WiFi or cellular connection. If using WiFi, try resetting your router or switchi... ⇲
 
Updates issue

RTL is unusable after update

Fix: 1. Restart your device: A simple restart can often resolve issues that arise after an update by refreshing the system. 2. Clear app cache: G... ⇲

RTL does not function after recent updates

Fix: 1. Restart your device: A simple restart can often resolve issues that arise after an update by refreshing the system. 2. Clear app cache: G... ⇲
 
Syncing issue

content disappears from phone

Fix: 1. Check app settings: Open the RTL app and navigate to settings to see if there is an option to manage downloaded content. Ensure that your... ⇲
 
Freezing issue

RTL freezes when screen turns off

Fix: 1. Disable auto-lock: Go to Settings > Display & Brightness > Auto-Lock and set it to 'Never' while using the app to prevent it from freezin... ⇲
 
Bugs issue

RTL is full of bugs

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage > RTL and select 'Offload App' to clear the cache. Reinstall the app from the... ⇲
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 what users are saying
Good experience
93.4%

Bad experience
3.3%

Neutral
3.3%

~ from our NLP analysis of 91 combined software ratings.

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 Private Data RTL collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Usage Data
    • Diagnostics