—— Run into issues on Deliveroo? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Clear the app cache to improve performance. Go to your iPhone Settings > General > iPhone Storage > Find Deliveroo and tap on it. Select 'Of... ⇲
Fix: Try restarting the app. Double-click the home button (or swipe up from the bottom on newer iPhones) to see all open apps, swipe up on Delive... ⇲
Fix: Use the in-app chat feature if available. Look for a chat icon in your order details to communicate with the driver directly. OR If the c... ⇲
Fix: Before sending a message, copy the text to your clipboard. This way, if the chat resets, you can easily paste it back. OR Consider using... ⇲
Fix: Specify a clear delivery location in the app when placing your order. Use landmarks or specific instructions to guide the driver to your loc... ⇲
Fix: Use the in-app help section. Go to your profile, select 'Help', and browse through the FAQs or submit a query if needed. OR Check if ther... ⇲
Fix: Use the in-app help section to find answers to common questions, which may resolve your issue faster than waiting for a response. OR If y... ⇲
Fix: If this happens, try to remain calm and call back to explain your issue again. Sometimes, drivers may be overwhelmed. OR Use the in-app c... ⇲
Fix: Keep a record of your order details and any communication regarding the refund. Use the app's help section to submit a refund request with a... ⇲
Fix: When placing your order, select the payment method that does not require cash to avoid issues with change altogether. OR If cash payment... ⇲
Fix: Check your payment settings in the app. Go to your profile, select 'Payment Methods', and ensure your preferred method is set as default.... ⇲
Fix: Ensure you provide all necessary details when submitting a refund request, including order number and reason for the refund. OR If denied... ⇲
Fix: Immediately report missing items through the app. Go to your order history, select the order, and use the 'Report Issue' feature to notify c... ⇲
Fix: When placing an order, check the estimated delivery time provided in the app. If it seems unusually long, consider placing the order at a di... ⇲
Fix: Double-check the delivery address entered in the app before placing your order. Ensure it is accurate and complete. OR If a wrong deliver... ⇲
Fix: Report each missing item separately through the app's 'Report Issue' feature to ensure they are all addressed. OR Keep a detailed list of... ⇲
Fix: Refresh the order status in the app by pulling down on the order screen to see if updates appear. This can sometimes resolve display issues.... ⇲
Fix: Refresh the app regularly to get the latest updates on your order status. Pull down on the order screen to refresh. OR If you notice misl... ⇲
Fix: Select the 'Leave at Door' option if available during checkout to ensure contactless delivery. OR If this option is not available, consid... ⇲
Fix: Regularly back up your account settings and preferences. Take screenshots or notes of important settings to restore them if needed. OR If... ⇲
Fix: Check your app notification settings. Go to iPhone Settings > Notifications > Deliveroo and ensure notifications are enabled. OR Regularl... ⇲