fix problems on Gorillas [iphone]

—— Run into issues on Gorillas? Get help pending when official support gets back to you!

Gorillas: Grocery Delivery

Info:

company: Getir Germany GmbH

: https://gorillas.io

: gorillas.io

Chat with our AI-based Gorillas Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

Missing items in orders

Fix: 1. Check your order confirmation email or app notification to verify what items were supposed to be included in your order. 2. If items are... »»

Slow customer service response

Fix: 1. Use the in-app chat feature for immediate assistance, as it may provide quicker responses than email. 2. If using chat, be clear and conc... »»

Bugs issue

Incorrect substitutions without prior notice

Fix: 1. Review your order details in the app to see if substitutions were noted. 2. If you received an incorrect item, take a photo of the item r... »»

App malfunctions and bugs

Fix: 1. Ensure your app is updated to the latest version by checking the App Store for updates. 2. If the app is still malfunctioning, try restar... »»

Inconsistent quality control

Fix: 1. When receiving your order, inspect the items immediately for quality. 2. If you find any items that do not meet your expectations, take p... »»

Loading issue

Delivery delays beyond estimated times

Fix: 1. Check the app for real-time updates on your delivery status. 2. If your delivery is delayed, use the in-app support feature to inquire ab... »»

Payments issue

High prices compared to competitors

Fix: 1. Compare prices of specific items with other grocery delivery services to identify the differences. 2. Look for any promotions or discount... »»

Increased delivery fees

Fix: 1. Review the delivery fee structure in the app to understand when fees may increase. 2. Look for any promotions or discounts that may apply... »»

Lack of transparency in pricing

Fix: 1. Review the pricing details in the app before placing an order to understand all costs involved. 2. If you notice discrepancies, take scre... »»

Frequent holds on credit cards without resolution

Fix: 1. Check with your bank to ensure there are no issues on their end regarding holds. 2. If holds are frequent, contact support through the ap... »»

Settings issue

Confusion with delivery addresses

Fix: 1. Double-check your delivery address in the app before placing an order to ensure it is correct. 2. If you need to change the address after... »»

Account issue

Cancellation of orders without explanation

Fix: 1. Check your email for any notifications regarding the cancellation, as they may provide a reason. 2. Use the app's support feature to inqu... »»

Accusations of violating terms and conditions

Fix: 1. Review the terms and conditions in the app to understand what may have triggered the accusation. 2. If you believe the accusation is inco... »»

Support issue

Limited communication options for support

Fix: 1. Use the in-app chat feature for immediate assistance, as it may be the fastest way to get help. 2. Check if there are any FAQs or help se... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

93.0%

Bad experience

6.2%

Neutral

0.8%

~ from our NLP analysis of 2,656 combined software ratings.

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Private Data Gorillas collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics