fix problems on Just Eat [iphone]

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—— Run into issues on Just Eat? Get help pending when official support gets back to you!

Just Eat - Food Delivery
Info:
company: Just-Eat.com
: http://www.just-eat.co.uk/contact
: www.just-eat.co.uk
Chat with our AI-based Just Eat Support
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Support issue
Lack of customer service

Fix: 1. Use the in-app help section: Navigate to the help or support section within the app to find FAQs or troubleshooting tips. 2. Check the we... ⇲
No option for live assistance

Fix: 1. Use the help section: Access the help section in the app for FAQs and troubleshooting tips that may resolve your issue without needing li... ⇲
Difficult to report issues

Fix: 1. Use the help section: Navigate to the help section in the app to find reporting options for various issues. 2. Document your issue: Keep... ⇲
Inability to contact customer support directly

Fix: 1. Use the help section: Access the help section in the app for FAQs and troubleshooting tips that may resolve your issue without needing di... ⇲
 
Bugs issue
Drivers do not follow delivery instructions

Fix: 1. Clearly specify instructions: When placing your order, make sure to provide clear and concise delivery instructions in the designated fie... ⇲
Orders marked as delivered without arrival

Fix: 1. Check your surroundings: Sometimes, drivers may leave the order at a different location. Check around your doorstep or with neighbors. 2.... ⇲
Food often arrives cold

Fix: 1. Choose nearby restaurants: When ordering, select restaurants that are closer to your location to reduce delivery time. 2. Specify deliver... ⇲
Orders frequently canceled

Fix: 1. Choose reliable restaurants: Opt for restaurants with high ratings and positive reviews to minimize the chances of cancellations. 2. Orde... ⇲
Drivers eat or discard food

Fix: 1. Provide clear delivery instructions: Make sure to specify any important details about your order in the delivery instructions. 2. Use the... ⇲
 
Payments issue
Refund process is complicated

Fix: 1. Review the refund policy: Familiarize yourself with Just Eat's refund policy by checking the help section in the app or on their website.... ⇲
Payments fail but charges still apply

Fix: 1. Check your payment method: Ensure that your payment method is valid and has sufficient funds. Go to Settings > Wallet & Apple Pay to revi... ⇲
 
Messages issue
Inconsistent communication from drivers

Fix: 1. Use the app's chat feature: If available, communicate directly with the driver through the app to clarify any delivery details. 2. Provid... ⇲
 
Compatibility issue
Just Eat does not support international phone numbers

Fix: 1. Use a local number: If possible, use a local phone number for account registration and communication. 2. Check for updates: Keep the app... ⇲
 
Updates issue
No tracking updates provided

Fix: 1. Refresh the app: Close and reopen the app to see if tracking updates appear. 2. Check your notifications: Ensure that notifications are e... ⇲
 
UI issue
No pictures of menu items

Fix: 1. Check the restaurant's website: Sometimes, restaurants provide images of their menu items on their own websites. 2. Look for reviews: Sea... ⇲
Just Eat is not user-friendly

Fix: 1. Explore the app: Spend some time navigating through the app to familiarize yourself with its layout and features. 2. Check for tutorials:... ⇲
 
Freezing issue
Just Eat freezes or crashes

Fix: 1. Restart the app: Close the app completely and reopen it to see if the issue persists. 2. Clear the app cache: Go to Settings > General >... ⇲
 
Customization issue
No way to add delivery instructions after order

Fix: 1. Use the app's chat feature: If available, communicate with the driver immediately after placing your order to provide any additional inst... ⇲
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 what users are saying
Good experience
94.2%

Bad experience
3.7%

Neutral
2.1%

~ from our NLP analysis of 6,681 combined software ratings.

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 Private Data Just Eat collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Financial Info
    • Location
    • Search History
    • Identifiers
    • Usage Data
    • Other Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics