fix problems on Gotogate [iphone]

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—— Run into issues on Gotogate? Get help pending when official support gets back to you!

Gotogate
Info:
company: E-TRAVEL S.A.
: https://www.gotogate.co.uk/contact
: www.gotogate.co.uk
Chat with our AI-based Gotogate Support
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Support issue

Long wait times for customer service

Fix: Try reaching out to customer service during off-peak hours, such as early mornings or late evenings, to reduce wait times. OR Utilize any... ⇲

Unresponsive customer service

Fix: Try reaching out through multiple channels, such as social media, email, or the app's contact form, to increase your chances of getting a re... ⇲

Poor language support from representatives

Fix: If language is a barrier, try using translation apps to communicate your issues more clearly when speaking with customer service. OR Look... ⇲

No options for customer support within the app

Fix: Look for a 'Help' or 'Support' section in the app that may provide FAQs or contact information. OR If no support options are available, v... ⇲

Unprofessional handling of cancellations

Fix: Document all interactions regarding cancellations, including dates, times, and names of representatives, to have a clear record of your case... ⇲
 
Freezing issue

Gotogate freezes or crashes

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Gotogate, and tap 'Update' if available. OR If the... ⇲
 
Messages issue

No confirmation emails received

Fix: Check your spam or junk email folder to see if the confirmation email was filtered there. If you find it, mark it as 'Not Spam' to ensure fu... ⇲
 
UI issue

Boarding pass not available in app

Fix: Check if the airline allows mobile boarding passes. If not, you may need to print your boarding pass from the airline's website or app. OR... ⇲

Inability to view or manage bookings effectively

Fix: Try logging into your account on a desktop browser, as the website may offer more functionality than the app. OR If the app is not displa... ⇲
 
Security issue

Fraudulent charges after using app

Fix: Immediately contact your bank or credit card provider to report the fraudulent charges and dispute them. They can help you secure your accou... ⇲

Lack of security during transactions

Fix: Always ensure you are using a secure internet connection (avoid public Wi-Fi) when making transactions in the app. OR Consider using a vi... ⇲
 
Payments issue

High service fees

Fix: Before booking, compare the total cost (including fees) with other travel booking platforms to ensure you are getting the best deal. OR C... ⇲

Difficulties with payment processing

Fix: Ensure that your payment method is valid and has sufficient funds. Try using a different payment method if issues persist. OR Clear the a... ⇲

Delayed refunds

Fix: Keep a record of your refund request and any correspondence related to it. This can help you follow up more effectively. OR Check the app... ⇲
 
Syncing issue

Gotogate does not register existing trips

Fix: Ensure you are logged into the correct account associated with your bookings. If you have multiple accounts, try logging into each one to fi... ⇲
 
Bugs issue

Misleading information about check-in

Fix: Always verify check-in times and procedures directly with the airline, as they may differ from what is provided in the app. OR Set remind... ⇲
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 what users are saying
Good experience
92.5%

Bad experience
5.8%

Neutral
1.7%

~ from our NLP analysis of 5,055 combined software ratings.

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 Private Data Gotogate collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics