fix problems on Kiwi.com [iphone]

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—— Run into issues on Kiwi.com? Get help pending when official support gets back to you!

Kiwi.com: Book Cheap Flights
Info:
company: Kiwi.com s.r.o
: https://www.kiwi.com
: www.kiwi.com
Chat with our AI-based Kiwi.com Support
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Notifications issue
Delayed notifications

Fix: Ensure that notifications are enabled for the Kiwi.com app in your phone's settings. Go to Settings > Notifications > Kiwi.com and toggle on... »»
 
Bugs issue
Inability to book connecting flights

Fix: When searching for flights, use the multi-city option if available. This allows you to input multiple legs of your journey and find connecti... »»
Inaccurate flight information

Fix: Always cross-check flight information with the airline's official website or app. This can help you verify any changes or updates to your fl... »»
Issues with baggage handling

Fix: Review the baggage policy for your flight before traveling. Make sure to pack according to the airline's guidelines to avoid issues at the a... »»
Problems with self-transfer bookings

Fix: When booking self-transfer flights, allow ample time between connections to account for any delays. This can help reduce stress and ensure y... »»
 
Payments issue
Refund issues

Fix: Familiarize yourself with the refund policy outlined in the terms and conditions before booking. If you need to request a refund, do so as s... »»
Long wait times for refunds

Fix: Keep track of your refund request and follow up if you do not receive updates within the expected timeframe. Document all communications for... »»
 
Settings issue
Complicated cancellation process

Fix: Before booking, review the cancellation policy for your flight. If you need to cancel, follow the steps outlined in the app or website caref... »»
Limited access to flight changes

Fix: Check the app for any options to modify your booking. If available, follow the prompts to make changes directly through the app. OR If yo... »»
Unclear terms and conditions

Fix: Before booking, take the time to read through the terms and conditions provided in the app. This can help you understand your rights and res... »»
 
Support issue
Lack of support during travel

Fix: Download the Kiwi.com app and ensure you have access to the help section, which may provide useful information and tips for travelers. Keep... »»
No direct contact with customer service

Fix: Use the in-app chat feature for immediate assistance. This often provides quicker responses than email or phone support. OR Check the hel... »»
Inconsistent communication

Fix: Ensure that your contact information is up to date in the app. This can help ensure you receive all notifications and updates regarding your... »»
Inability to resolve issues promptly

Fix: Document all issues you encounter, including dates, times, and details. This can help you provide clear information when seeking assistance.... »»
Lack of accountability for errors

Fix: Keep a detailed record of your booking and any issues that arise. This documentation can be useful if you need to escalate the matter within... »»
 
UI issue
Difficulty in obtaining boarding passes

Fix: Check if the airline allows you to check in online. If so, visit the airline's website or app to retrieve your boarding pass. Make sure to h... »»
Confusing booking process

Fix: Take your time while booking and read each step carefully. If you are unsure about any options, use the help section or FAQs within the app... »»
 
Ads issue
Misleading pricing

Fix: Always check the total price before confirming your booking. Look for any disclaimers or notes about additional fees that may apply. OR I... »»
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 what users are saying
Good experience
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Bad experience
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Neutral
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~ from our NLP analysis of 30,803 combined software ratings.

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 Private Data Kiwi.com collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data