fix problems on EDreams [iphone]

—— Run into issues on EDreams? Get help pending when official support gets back to you!

eDreams: Flights, hotels, cars

Info:

company: eDreams

: http://www.edreams.com

: www.edreams.com

Chat with our AI-based eDreams Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

Difficulties adding extra baggage

Fix: Open the eDreams app and navigate to your booking. Look for the 'Manage Booking' or 'Add Services' option. Here, you should find an option t... »»

Poor customer service response

Fix: Try using the in-app chat feature if available. This often provides quicker responses than email or phone support. Be clear and concise in y... »»

Support issue

Long wait times for customer support

Fix: Consider reaching out during off-peak hours, such as early mornings or late evenings, when call volumes may be lower. This can reduce your w... »»

Lack of direct contact options

Fix: Look for a 'Contact Us' section in the app or on the website. This may provide you with an email address or a direct phone number for urgent... »»

Automated responses instead of human support

Fix: When using the customer support chat, try to use specific keywords related to your issue. This can sometimes trigger a transfer to a human a... »»

Inaccessible customer support channels

Fix: Explore all available support options in the app, including chat, email, and phone support. Sometimes, different channels may have varying r... »»

Frequent miscommunication between agents

Fix: When contacting customer support, provide a detailed account of your issue and any previous interactions. This can help the agent understand... »»

Inability to resolve issues with airlines directly

Fix: If you encounter issues with an airline, gather all relevant information (booking reference, flight details) and contact the airline directl... »»

Payments issue

Inconsistent refund processing

Fix: Keep a detailed record of your refund request, including dates, amounts, and any correspondence. This documentation can help you follow up m... »»

Delayed refunds

Fix: Check the status of your refund in the app under 'Manage Booking' or 'Refund Status'. This may provide updates on processing times. OR If... »»

Hidden fees and charges

Fix: Before finalizing your booking, review the total cost breakdown in the app. This should include all fees and charges to avoid surprises late... »»

Settings issue

Issues with flight cancellations

Fix: If your flight is canceled, check the airline's website for their policy on cancellations. You may be able to rebook or receive a refund dir... »»

Misleading cancellation policies

Fix: Before booking, carefully read the cancellation policy provided during the booking process. Take screenshots for your records in case you ne... »»

Inability to change flight details

Fix: Log into your booking through the eDreams app and look for the 'Change Flight' option. If available, follow the prompts to make changes. O... »»

Problems with name changes on tickets

Fix: Check the airline's policy on name changes, as some allow minor corrections without a fee. If allowed, follow their process directly on thei... »»

Bugs issue

Errors in booking details not easily corrected

Fix: Immediately after noticing an error, go to the 'Manage Booking' section in the app. Many details can be corrected there, such as seat select... »»

UI issue

Confusing app interface

Fix: Take a moment to familiarize yourself with the app layout. Explore each section to understand where to find key features like bookings, cust... »»

Notifications issue

No confirmation of bookings

Fix: Check your email (including spam/junk folders) for a confirmation email from eDreams. If you find it, save it for your records. OR If you... »»

Unclear communication regarding refunds

Fix: Request a detailed explanation of your refund status through customer service. Ask for specific timelines and any actions you need to take.... »»

Security issue

Scam-like practices regarding membership cancellations

Fix: Review the membership cancellation policy in the app or on the website. Follow the outlined steps to cancel your membership properly. OR... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

86.7%

Bad experience

10.8%

Neutral

2.5%

~ from our NLP analysis of 40,952 combined software ratings.

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Private Data eDreams collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Search History
- Identifiers
- Usage Data
- Diagnostics
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Contact Info
- User Content
- Search History
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Identifiers
- Usage Data
- Diagnostics