fix problems on Wizz Air [iphone]

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—— Run into issues on Wizz Air? Get help pending when official support gets back to you!

Wizz Air - Book Flights
Info:
company: Wizz Air Hungary Ltd.
: https://wizzair.com/en-gb/information-and-services/contact/contact-us
Chat with our AI-based Wizz Air Support
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Payments issue

Difficult to check in without paying extra

Fix: 1. Check in early: Open the app 24 hours before your flight to check in for free. Follow the prompts to complete the process without incurri... ⇲

No Apple Pay support

Fix: 1. Use a credit/debit card: If Apple Pay is not available, use a standard credit or debit card for payments within the app. OR 2. Save ca... ⇲

Charges for paper boarding passes

Fix: 1. Opt for mobile boarding passes: Always choose to receive your boarding pass via the app to avoid any charges for paper passes. OR 2. D... ⇲

Luggage costs are too high

Fix: 1. Pre-purchase luggage: If you know you will need luggage, purchase it during the booking process to save money compared to paying at the a... ⇲
 
Crashes issue

Frequent crashes and timeouts

Fix: 1. Restart your iPhone: A simple restart can clear temporary glitches that may cause the app to crash. OR 2. Reinstall the app: Delete th... ⇲
 
Syncing issue

Does not retain passenger data

Fix: 1. Save passenger details manually: After entering your details, take a screenshot or write them down to re-enter them quickly for future bo... ⇲

Wizz Air does not show past or upcoming bookings

Fix: 1. Log out and log back in: Sometimes, logging out of your account and logging back in can refresh the app and display your bookings. OR... ⇲
 
UI issue

Confusing date selection for passport issue

Fix: 1. Use a calendar app: Before entering your passport issue date, check your calendar app to ensure you have the correct date format and deta... ⇲

Difficult to enter expiry dates

Fix: 1. Use a different format: Try entering the expiry date in different formats (MM/YY or MM/YYYY) to see if the app accepts it. OR 2. Write... ⇲
 
Support issue

Chatbot leads to dead ends

Fix: 1. Use FAQs: Instead of relying on the chatbot, visit the Wizz Air FAQ section on their website for common queries and solutions. OR 2. T... ⇲

Customer service is unhelpful

Fix: 1. Use online resources: Check the Wizz Air website for troubleshooting guides and resources that may help resolve your issue without needin... ⇲

No US customer support contact available

Fix: 1. Use online resources: Refer to the Wizz Air website for FAQs and troubleshooting guides that may help resolve your issue without needing... ⇲
 
Network issue

Inconsistent online check-in availability

Fix: 1. Check the time window: Ensure you are trying to check in within the allowed time frame (usually 24 hours before departure). OR 2. Use... ⇲

Misleading information about online check-in

Fix: 1. Verify check-in details: Always double-check the check-in policy on the Wizz Air website to ensure you have the most accurate information... ⇲
 
Glitches issue

Glitches prevent use of credits

Fix: 1. Check your account balance: Ensure that your credits are still valid and available for use in your account settings. OR 2. Try a diffe... ⇲
 
Customization issue

No option to enter disability information

Fix: 1. Contact support via email: If the app does not allow you to enter this information, consider emailing Wizz Air customer support to inform... ⇲
 
Login issue

Sign out issues require password reset via website

Fix: 1. Use the 'Forgot Password' feature: If you are unable to sign in, use the 'Forgot Password' option on the app to reset your password direc... ⇲
 
Downloads issue

Wizz Air fails to download boarding passes

Fix: 1. Check your internet connection: Ensure you have a stable internet connection when trying to download your boarding pass. OR 2. Restart... ⇲
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 what users are saying
Good experience
93.8%

Bad experience
4.4%

Neutral
1.8%

~ from our NLP analysis of 18,121 combined software ratings.

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 Private Data Wizz Air collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics