fix problems on Omio [iphone]

—— Run into issues on Omio? Get help pending when official support gets back to you!

Omio: Europe & U.S. Travel

Info:

company: GoEuro

: https://help.omio.com/hc/en-us

: www.omio.com

Chat with our AI-based Omio Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

Booking process glitches

Fix: 1. Ensure your app is updated to the latest version. Go to the App Store, search for Omio, and tap 'Update' if available. 2. Clear the app... »»

Incorrect date displayed on confirmation

Fix: 1. Double-check the date you selected during the booking process. If it was incorrect, you may need to cancel and rebook. 2. Take a screens... »»

Support issue

Difficulties in reaching customer support

Fix: 1. Use the in-app chat feature if available, as it may provide quicker responses. 2. Check the FAQ section in the app or on the website for... »»

Unavailability of customer support during weekends

Fix: 1. Plan your inquiries during weekdays when support is available. 2. Use the FAQ section or help center for self-service options during wee... »»

Poor customer service response times

Fix: 1. Use the in-app chat feature during peak hours for potentially faster responses. 2. Be concise and clear in your inquiries to help expedi... »»

Incorrect customer service contact information

Fix: 1. Double-check the contact information in the app or website against official sources. 2. Use the in-app support feature for the most accu... »»

Payments issue

Refund process delays

Fix: 1. Keep a record of your refund request, including dates and any confirmation emails. 2. Check the refund policy in the app or website to u... »»

Refunds not processed in a timely manner

Fix: 1. Keep track of your refund requests and follow up if you do not see the refund within the expected timeframe. 2. Review the refund policy... »»

Bugs issue

Inaccurate platform information

Fix: 1. Always cross-check information with official transport provider websites to ensure accuracy. 2. Report any discrepancies you find throug... »»

Issues with ticket validity

Fix: 1. Always verify the ticket validity period before purchasing. 2. If you encounter issues, check the app for any updates or changes to your... »»

App changes travel times upon purchase

Fix: 1. Always review the travel times before finalizing your booking. 2. If changes occur, check for notifications in the app regarding schedul... »»

UI issue

No final confirmation page before purchase

Fix: 1. Before finalizing your booking, review all details carefully on the summary page. 2. Take a screenshot of the summary for your records b... »»

Settings issue

Limited direct ticketing options

Fix: 1. Explore other travel apps or websites that may offer more direct ticketing options for your desired routes. 2. Use the Omio app to compa... »»

Vouchers with short expiration dates

Fix: 1. Always check the expiration date of any vouchers before using them. 2. Plan your travel accordingly to ensure you can use the vouchers i... »»

Notifications issue

Cancellation notifications not received

Fix: 1. Check your spam or junk email folder to ensure notifications are not being filtered. 2. Ensure that your email address is correctly ente... »»

Syncing issue

Inconsistent seat reservations

Fix: 1. When booking, ensure you select your seat preference if the option is available. 2. If you notice inconsistencies, take a screenshot of... »»

Customization issue

Limited options for changing bookings

Fix: 1. Review the app's policy on changing bookings to understand your options. 2. If changes are necessary, follow the in-app process for modi... »»

Lack of user-friendly features for changes

Fix: 1. Familiarize yourself with the app's layout and features to navigate it more easily. 2. Use the help section to understand how to make ch... »»

No option to select seats during booking

Fix: 1. If seat selection is not available, check if it can be done after booking through the transport provider's website. 2. Look for alternat... »»

Updates issue

App does not provide real-time updates on cancellations

Fix: 1. Regularly check the app for updates on your bookings, especially close to your travel date. 2. Enable notifications in the app settings... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

97.7%

Bad experience

1.3%

Neutral

1.0%

~ from our NLP analysis of 57,256 combined software ratings.

Switch to these Alternatives:

Vueling Airlines-Cheap Flights

Eurail/Interrail Rail Planner

easyJet: Travel App

Rome2Rio: Trip Planner

AirEuropa for mobile

Hostelworld: Hostel Travel App

Trainline: Cheap Train Tickets

Wizz Air - Book Flights

FlixBus & FlixTrain

Eurostar Trains

Private Data Omio collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Usage Data
- Diagnostics