fix problems on EasyJet [iphone]

—— Run into issues on EasyJet? Get help pending when official support gets back to you!

easyJet: Travel App

Info:

company: easyJet Airline Company Limited

: http://support.easyjet.com/

: www.easyjet.com

Chat with our AI-based easyJet Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

App does not automatically recognize membership benefits

Fix: Ensure that you are logged into your account with the correct membership credentials. Go to the 'Profile' section of the app and verify that... »»

App is confusing for adding checked luggage

Fix: When adding checked luggage, navigate to the 'Manage Booking' section after selecting your flight. Look for an option labeled 'Add Baggage'... »»

Bugs issue

AR tool for luggage size is buggy

Fix: Ensure that your device's camera is functioning properly and that you have granted the app permission to access it. Check your device settin... »»

Syncing issue

App and website are not synchronized

Fix: Log out of the app and then log back in to refresh your session. This can sometimes resolve synchronization issues between the app and websi... »»

Payments issue

No option to buy luggage on the app

Fix: Navigate to the 'Manage Booking' section after selecting your flight. Look for an option to add luggage there, as it may not be available du... »»

Payment errors during checkout

Fix: Double-check your payment information for accuracy, including card number, expiration date, and CVV. Ensure that your billing address matche... »»

Charges for every additional service

Fix: Review the pricing structure on the app carefully before proceeding with any purchases. Make sure to understand what is included in your tic... »»

Flight changes incur high fees

Fix: Before making any changes, review the terms and conditions regarding flight changes in the app to understand the fees involved. OR If you... »»

Loading issue

App fails to complete check-in process

Fix: Ensure that you have a stable internet connection. If the app fails to check you in, try switching from Wi-Fi to mobile data or vice versa.... »»

Customization issue

Calendar implementation is lacking

Fix: If the calendar view is not functioning properly, try closing and reopening the app. This can sometimes reset the calendar view. OR Consi... »»

No carbon offset option available

Fix: Check the app for any sustainability options or information regarding carbon offsets, as they may be included in the booking process. OR... »»

Support issue

Difficult to find customer service contact

Fix: Look for a 'Help' or 'Support' section within the app, which may provide contact information or a chat feature for customer service. OR I... »»

Long wait times for customer service response

Fix: Try using the app's live chat feature if available, as this may provide quicker responses than traditional customer service channels. OR... »»

UI issue

App is not user-friendly

Fix: Familiarize yourself with the app by exploring all its sections. Take note of where key features are located to improve your navigation expe... »»

App interface is poorly designed

Fix: Try adjusting your device's display settings, such as text size and brightness, which may improve visibility and usability of the app. OR... »»

Cannot select dates in calendar view

Fix: Ensure that you are using the latest version of the app. Check for updates in the App Store and install any available updates. OR If the... »»

Account issue

Invalid member number error at checkout

Fix: Double-check the member number you are entering for any typos or errors. Ensure that you are using the correct format as specified by easyJe... »»

Compatibility issue

App does not work with iPhone wallet

Fix: Check if your iPhone's Wallet app is updated to the latest version. Sometimes, compatibility issues can arise from outdated software. OR... »»

Notifications issue

Cancellation notifications are poorly communicated

Fix: Ensure that your notification settings in the app are turned on. Go to 'Settings' > 'Notifications' and enable alerts for cancellations. O... »»

Mobile boarding pass not sent via email

Fix: Check your spam or junk email folder to ensure the boarding pass was not misdirected. Sometimes, automated emails can be filtered incorrectl... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

96.2%

Bad experience

2.1%

Neutral

1.6%

~ from our NLP analysis of 59,701 combined software ratings.

Switch to these Alternatives:

Ryanair

Vueling Airlines-Cheap Flights

Wizz Air - Book Flights

Transavia

AirEuropa for mobile

Eurostar Trains

Omio: Europe & U.S. Travel

Aegean Airlines

ITA Airways

Volotea

Private Data easyJet collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Search History
- Browsing History
Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Search History
- Browsing History
- Identifiers
- Other Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics