A. 1. Ensure you are using the app on a compatible device: EXCEED may not support running in emulators. Use a physical Android device instead. 2. Check for updates: Make sure you have the latest version of the app installed from the Google Play Store. 3. Clear app cache: Go to Settings > Apps > EXCEED > Storage > Clear Cache to remove any temporary files that may be causing issues.

B. 4. If you must use an emulator, try using a different one that is known to be compatible with EXCEED.