fix problems on EXCEED [android]

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—— Run into issues on EXCEED ? Get help pending when official support gets back to you!

EXCEED by Money Network
Info:
company: Fiserv in Europe
: MNmobile@moneynetwork.com
: www.exceedcard.com
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Account issue

account balance not updating

Fix: 1. Refresh the app: Pull down on the screen to refresh your account balance. 2. Check for app updates: Ensure you are using the latest vers... ⇲

inaccurate account information

Fix: 1. Refresh the app: Pull down on the screen to refresh your account information. 2. Log out and log back in: This can help refresh your acc... ⇲

inconsistent access to funds

Fix: 1. Refresh the app: Pull down on the screen to refresh your account information. 2. Log out and log back in: This can help refresh your acc... ⇲
 
Screen issue

blank screen after login

Fix: 1. Restart the app: Close EXCEED completely and reopen it. 2. Clear app cache and data: Go to Settings > Apps > EXCEED > Storage > Clear Ca... ⇲
 
Slow issue

slow performance

Fix: 1. Close background apps: Make sure to close any unnecessary apps running in the background to free up system resources. 2. Clear app cache... ⇲
 
Notifications issue

push notifications not working

Fix: 1. Check notification settings: Go to Settings > Apps > EXCEED > Notifications and ensure notifications are enabled. 2. Check device settin... ⇲
 
Support issue

customer service issues

Fix: 1. Use in-app support: Check if EXCEED has an in-app support feature or FAQ section that can help you resolve your issues without needing to... ⇲
 
Login issue

error messages during login

Fix: 1. Double-check your credentials: Ensure that your username and password are entered correctly, paying attention to case sensitivity. 2. Cl... ⇲

frequent sign out errors

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as poor connectivity can cause sign-out issues. 2. Clear a... ⇲
 
Loading issue

EXCEED not loading transactions

Fix: 1. Refresh the app: Pull down on the screen to refresh the transaction list. 2. Clear app cache: Go to Settings > Apps > EXCEED > Storage >... ⇲
 
Compatibility issue

EXCEED running in emulator error

Fix: 1. Ensure you are using the app on a compatible device: EXCEED may not support running in emulators. Use a physical Android device instead.... ⇲
 
UI issue

unresponsive interface

Fix: 1. Clear app cache: Go to Settings > Apps > EXCEED > Storage > Clear Cache to remove temporary files that may be causing the interface to be... ⇲

complicated website navigation

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the website to understand its structure and where key features are locate... ⇲
 
Updates issue

repeated app updates causing issues

Fix: 1. Disable auto-updates: Go to the Google Play Store, tap on your profile icon, select 'Settings', then 'Auto-update apps' and choose 'Don't... ⇲
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 what users are saying
Bad experience
64.1%

Good experience
26.4%

Neutral
9.4%

~ from our NLP analysis of 4,279 combined software ratings.

 Private Data EXCEED collects from your Android
  1. read your contacts
  2. approximate location (network-based)
  3. precise location (GPS and network-based)
  4. read phone status and identity
  5. read the contents of your USB storage
  6. modify or delete the contents of your USB storage
  7. take pictures and videos
  8. view Wi-Fi connections
  9. view network connections
  10. connect and disconnect from Wi-Fi
  11. full network access
  12. run at startup
  13. control vibration
  14. prevent device from sleeping
  15. receive data from Internet