A. 1. Refresh the app: Pull down on the screen to refresh your account balance. 2. Check for app updates: Ensure you are using the latest version of the app, as updates may fix bugs related to balance updates. 3. Log out and log back in: Sometimes, simply logging out of your account and logging back in can refresh your account information.

B. 4. Clear the app cache: Go to Settings > Apps > EXCEED > Storage > Clear Cache to remove any temporary files that may be causing the issue.