fix problems on VeriFLY [iphone]

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—— Run into issues on VeriFLY? Get help pending when official support gets back to you!

VeriFLY: Fast Digital Identity
Info:
company: Daon Inc.
: https://www.myverifly.com
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Bugs issue

Inconsistent review standards

Fix: Keep a record of the documents you submit and the outcomes of each submission. This can help you identify patterns and understand what types... ⇲

Does not recognize connecting flights

Fix: Manually enter your connecting flight details in the app if the automatic recognition fails. Look for an option to add or edit flight inform... ⇲

Frequent error messages

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs and improve performance. Check the App Store for any availa... ⇲

Inconsistent acceptance of COVID test results

Fix: Before traveling, verify the specific COVID test requirements for your destination. Keep a copy of your test results handy in case you need... ⇲
 
Uploads issue

Issues with uploading documents

Fix: Check your internet connection to ensure it is stable. A weak connection can cause issues with uploading documents. If possible, switch to a... ⇲
 
Verification issue

Requires users to meet together for verification

Fix: Coordinate with your travel companions to schedule a time and place to meet for verification. Use a group chat or messaging app to communica... ⇲

Requires additional documentation at the airport despite app approval

Fix: Always carry physical copies of your documents, even if they are approved in the app. This can help you avoid issues at the airport. OR C... ⇲
 
Settings issue

Inability to change flight details

Fix: Look for an option in the app settings or your profile to edit flight details. If this feature is not available, consider keeping a record o... ⇲

VeriFLY locks features until specific timeframes

Fix: Plan your usage of the app according to the timeframes provided. Set reminders for when features become available to ensure you can access t... ⇲

Inability to specify time zones

Fix: Manually calculate the time difference based on your current location and the destination's time zone. Keep a note of this for reference whe... ⇲
 
Registration issue

Name validation issues

Fix: Ensure that the name you enter in the app matches exactly with the name on your identification documents. Double-check for any spelling erro... ⇲
 
Compatibility issue

Limited country support

Fix: Check the app's list of supported countries and ensure that your destination is included. If not, look for alternative apps that may offer s... ⇲
 
Support issue

Poor customer support options

Fix: Utilize any available FAQs or help sections within the app to find answers to common questions. This can often provide quicker solutions tha... ⇲
 
UI issue

Requires manual entry of information already provided

Fix: Keep a digital copy of your information (like a PDF or a note) that you can easily refer to when entering data into the app. This can save t... ⇲

Users must re-enter information multiple times

Fix: Keep a digital record of your information to copy and paste into the app as needed, which can save time and reduce frustration. OR Check... ⇲
 
Freezing issue

VeriFLY freezes or crashes

Fix: Close the app completely and restart it. If the problem persists, try restarting your device to clear any temporary issues. OR Check for... ⇲
 
Payments issue

Requires payment for expedited reviews

Fix: If you need a quicker review, consider budgeting for the expedited service. If not, plan ahead and submit your documents as early as possibl... ⇲
 
Slow issue

Manual review process is lengthy

Fix: Submit your documents as early as possible to allow ample time for the review process. This can help avoid last-minute issues. OR If you... ⇲
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 what users are saying
Good experience
88.9%

Bad experience
8.1%

Neutral
3.0%

~ from our NLP analysis of 491,905 combined software ratings.

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The Excellence Collection

 Private Data VeriFLY collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • User Content
    • Identifiers
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics