fix problems on Airside Digital Identity [iphone]

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—— Run into issues on Airside Digital Identity? Get help pending when official support gets back to you!

Airside Digital Identity
Info:
company: Airside Mobile LLC
: https://airsidemobile.com/support
: airsidemobile.com
Chat with our AI-based Airside Digital Identity Support
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UI issue
Confusing instructions

Fix: Look for a help or FAQ section within the app. This may provide clearer guidance on how to use the app effectively. If available, consider w... ⇲
Airside Digital Identity navigation issues

Fix: Familiarize yourself with the app layout by exploring each section. Take notes on where key features are located to improve your navigation... ⇲
 
Account issue
Cannot add family members

Fix: Check if the app has a specific feature for adding family members. This may be located in the settings or account management section. If not... ⇲
Requires account creation for basic functions

Fix: If you are hesitant to create an account, check if the app offers a guest mode or limited functionality without an account. This can allow y... ⇲
 
Manual entry required issue
Manual entry required

Fix: If manual entry is unavoidable, ensure that you have all necessary information ready before starting. This can speed up the process and redu... ⇲
 
Slow issue
Long processing times

Fix: Ensure you have a stable internet connection. If your Wi-Fi is slow, try switching to mobile data or a different Wi-Fi network to see if pro... ⇲
 
Camera issue
Inability to scan passport chip

Fix: Ensure that you are following the correct procedure for scanning the chip. Refer to the app's instructions for specific steps on how to do t... ⇲
Inability to verify multiple passports

Fix: Check if the app allows for multiple profiles or accounts. If it does, create separate accounts for each passport you need to verify. OR... ⇲
 
Compatibility issue
Limited functionality compared to alternatives

Fix: Explore the app's settings to see if there are any features that can be enabled or adjusted to enhance functionality. Sometimes, hidden feat... ⇲
Inconsistent performance across devices

Fix: Ensure that all devices are running the latest version of the app and the latest iOS. This can help standardize performance across devices.... ⇲
 
Privacy issue
Overreaching data requests

Fix: Review the permissions the app is requesting. Go to Settings > Privacy on your iPhone to manage app permissions and limit access to only wha... ⇲
 
Support issue
Unresponsive customer support

Fix: Check the app for any community forums or user groups where you can ask questions and get help from other users. This can be a valuable reso... ⇲
 
No benefit over traditional methods issue
No benefit over traditional methods

Fix: Evaluate the specific features of the app that may offer convenience, such as faster processing or digital storage of documents, and focus o... ⇲
 
Glitches issue
Technical glitches during setup

Fix: Ensure that your iPhone has enough storage space available. Go to Settings > General > iPhone Storage to check. If storage is low, delete un... ⇲
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 what users are saying
Good experience
92.3%

Bad experience
5.1%

Neutral
2.7%

~ from our NLP analysis of 3,950 combined software ratings.

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 Private Data Airside Digital Identity collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • User Content
    • Identifiers
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics