fix problems on The Points Guy [iphone]

—— Run into issues on The Points Guy? Get help pending when official support gets back to you!

The Points Guy: Travel Rewards

Info:

company: The Points Guy

: https://thepointsguy.com/app-support/

: thepointsguy.com

Chat with our AI-based The Points Guy Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

Frequent account connection failures

Fix: Ensure that your internet connection is stable. Try switching between Wi-Fi and mobile data to see if the issue persists. If you are on Wi-F... »»

2% of users had this problem

Slow account syncing and updates

Fix: Check for app updates in the App Store. Keeping the app updated can resolve performance issues. Go to the App Store, tap on your profile ico... »»

2% of users had this problem

Frequent sign-in requirements

Fix: Ensure that you are selecting the option to stay signed in when logging in. This option is usually presented during the login process. OR... »»

Bugs issue

Alaska Miles show incorrect pricing

Fix: Check the app settings to ensure that your account is linked correctly to your Alaska Airlines account. Go to 'Settings' > 'Accounts' and ve... »»

Incorrect earnings categories displayed

Fix: Review your account settings to ensure that your earning categories are set up correctly. Go to 'Settings' > 'Earnings' and verify that your... »»

Inaccurate merchant codes

Fix: Check if the merchant codes are updated in the app. If you notice inaccuracies, try logging out and back in to refresh the data. OR Manua... »»

UI issue

No prominent feature for card recommendations

Fix: Explore the 'Rewards' or 'Cards' section of the app thoroughly. Sometimes features are not prominently displayed but can be found under diff... »»

Limited visibility of credit card points

Fix: Navigate to the 'Rewards' section and ensure you have selected the correct credit card account to view points. Sometimes, points are display... »»

Notifications issue

Unintuitive notifications prompts

Fix: Go to 'Settings' > 'Notifications' > 'The Points Guy' and adjust the notification settings to your preference. You can choose to enable or d... »»

Loading issue

News tab lacks automatic refresh

Fix: Manually refresh the news tab by pulling down on the screen. This action typically triggers a refresh in most apps. OR Check for any sett... »»

Installation issue

Glitchy installation and account linking

Fix: Delete the app and reinstall it from the App Store. This can resolve installation issues and ensure you have the latest version. OR Resta... »»

Account issue

Inability to track multiple accounts from the same bank

Fix: Check if the app allows for multiple account linking under the same bank. If it does, ensure you are following the correct steps to add addi... »»

Inaccessibility of password manager integration

Fix: Check the app settings to see if there is an option to enable password manager integration. If not, consider using the password manager's br... »»

App resets user account unexpectedly

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs that cause unexpected behavior. OR Clear the app cache b... »»

Settings issue

Missing transaction flags for points optimization

Fix: Review the app settings to see if there is an option to enable transaction flags or alerts. This may be found under 'Settings' > 'Notificati... »»

Support issue

Unresponsive customer support

Fix: Utilize the app's FAQ or help section, which may provide answers to common issues without needing to contact support. OR Check for commun... »»

Updates issue

Loss of points expiration tracking feature

Fix: Keep a manual record of points expiration dates if the app no longer tracks them. You can use a calendar app to set reminders for when point... »»

Customization issue

Limited functionality for couples tracking points

Fix: Consider creating a shared document or spreadsheet to track points together if the app does not support this feature natively. OR Explore... »»

Syncing issue

Inconsistent syncing with various loyalty programs

Fix: Check the app settings to ensure that all loyalty programs are linked correctly. Go to 'Settings' > 'Accounts' and verify each program's con... »»

Compatibility issue

Lack of rental car rewards integration

Fix: Check the app's rewards section to see if there are any updates or new partnerships with rental car companies that may not have been previou... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

85.1%

Bad experience

12.0%

Neutral

2.9%

~ from our NLP analysis of 3,481 combined software ratings.

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Private Data The Points Guy collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Contact Info
- Identifiers
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data
- Diagnostics