fix problems on TP-Link Tapo [iphone]

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—— Run into issues on TP-Link Tapo? Get help pending when official support gets back to you!

TP-Link Tapo
Info:
company: TP-LINK GLOBAL INC.
: https://www.tapo.com/support/?utm_source=tapo&utm_medium=app
: www.tapo.com
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Network issue

Network instability issues

Fix: First, check your Wi-Fi connection. Ensure that your router is functioning properly and that your iPhone is connected to a stable network. Y... ⇲
 
Privacy issue

Terms of Use pose privacy risks

Fix: Review the Terms of Use carefully. Take note of any clauses that concern you and consider adjusting your privacy settings within the app. Go... ⇲
 
Compatibility issue

Limited automation triggers for Kasa devices

Fix: Explore the existing automation options in the app. Go to the 'Automation' section and see if there are any triggers you may not have consid... ⇲
 
UI issue

Scrolling hiccups in app

Fix: To address scrolling issues, try closing other apps running in the background to free up system resources. Double-tap the home button (or sw... ⇲
 
Battery issue

Constant battery life nag screens

Fix: To reduce the frequency of battery life notifications, check your device's battery settings. Go to Settings > Battery and review which apps... ⇲

Battery non-replaceable in some models

Fix: If your device has a non-replaceable battery, consider using a power bank or charging station to extend usage time. This can help mitigate t... ⇲
 
Customization issue

Limited themes and transition options

Fix: Explore the app settings to see if there are any hidden options for themes or transitions. Sometimes, these settings are not immediately vis... ⇲

Limited icon options for devices

Fix: Explore the app settings to see if there are any options to customize device icons. Sometimes, these settings are hidden in the device manag... ⇲
 
Account issue

Two users can't access full features simultaneously

Fix: To work around this limitation, consider designating one primary user for the app who can manage the settings and features. The second user... ⇲
 
Audio issue

Voice quality from phone to camera is choppy

Fix: Check your Wi-Fi connection and ensure that both your iPhone and the camera are on the same network. A weak connection can lead to choppy au... ⇲
 
Settings issue

Detection zones revert after deletion

Fix: After deleting detection zones, ensure you save the changes before exiting the settings. Look for a 'Save' or 'Apply' button to confirm your... ⇲
 
Messages issue

Error messages when changing modes

Fix: When encountering error messages, first ensure that your app is updated to the latest version. Go to the App Store and check for updates for... ⇲
 
Login issue

TP-Link Tapo needs biometric login option

Fix: Check the app settings to see if there is an option to enable biometric login (Face ID or Touch ID). This feature may be available in the se... ⇲
 
Notifications issue

Full-screen notifications are excessive

Fix: To manage notifications, go to your iPhone's Settings > Notifications > Tapo and adjust the notification settings. You can choose to turn of... ⇲
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 what users are saying
Good experience
94.7%

Bad experience
3.7%

Neutral
1.6%

~ from our NLP analysis of 6,203 combined software ratings.

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 Private Data TP-Link Tapo collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data

  Cost of Subscriptions
  1. Tapo Care Basic 1 Cam/month: $3.49 Pay tapo care for one device monthly
  2. Tapo Care Basic 2 Cam/month: $6.99 Pay for tapo care two devices monthly
  3. Tapo Care Premium (Monthly): $11.99 Pay tapo care premium monthly
  4. Tapo Care Basic 3 Cam/month: $10.49 Paid for taco care three devices monthly
  5. Tapo Care Basic 1 Cam/year: $34.99 Pay tapo care for one device yearly
  6. Tapo Care Basic 1 Cam/monthly: $2.49 Pay tapo care for one device monthly
  7. Tapo Care Basic 2 Cam/year: $69.99 Pay for taco care two devices yearly
  8. Tapo Care Premium (Yearly): $119.99 Pay tapo care premium yearly
  9. Tapo Care Basic 5 Cam/month: $8.99 Pay tapo care for five device monthly
  10. Tapo Care Basic 3 Cam/year: $104.99 Paid for taco care three devices yearly