fix problems on DMSS [iphone]

—— Run into issues on DMSS? Get help pending when official support gets back to you!

DMSS

Info:

company: Hangzhou CE-soft Technology Co., Ltd.

: http://www.cce-soft.com/

Chat with our AI-based DMSS Support

🛠️ Common DMSS Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Poor sound quality on cameras

Fix: Check the microphone settings in the DMSS app. Ensure that the microphone is enabled and that the volume settings are appropriately adjusted... ⇲

65% of users had this problem

Frequent disconnections and timeouts

Fix: Ensure that your Wi-Fi signal is strong where the cameras are located. If the signal is weak, consider moving your router closer to the came... ⇲

15% of users had this problem

Network issue

Requires cloud service for local network access

Fix: To access your cameras locally without relying on cloud services, ensure that your DMSS app is connected to the same Wi-Fi network as your c... ⇲

Power outages require manual server reset

Fix: Consider investing in an uninterruptible power supply (UPS) for your server. This will provide backup power during outages and can help prev... ⇲

Settings issue

Difficult to set up for non-professionals

Fix: Start by following the user manual step-by-step. Break down the setup process into smaller tasks, such as connecting the camera to power, do... ⇲

Requires multiple steps to adjust motion detection settings

Fix: Create a checklist of the steps required to adjust motion detection settings. This can help streamline the process and make it easier to fol... ⇲

Notifications issue

Notifications not linked to alarm status

Fix: Check the notification settings within the DMSS app. Ensure that you have enabled notifications for alarm events specifically. You may need... ⇲

Inconsistent notification delivery

Fix: Check your phone's notification settings to ensure that notifications from the DMSS app are allowed. Go to Settings > Notifications > DMSS a... ⇲

Notifications triggered by non-human motion

Fix: Adjust the motion detection settings to reduce sensitivity or set specific zones where motion detection is active. This can help filter out... ⇲

UI issue

User interface is not intuitive

Fix: Familiarize yourself with the app by exploring each section and feature. Take notes on where specific settings are located to create a quick... ⇲

Favorites menu is not easily accessible

Fix: Explore the app settings to see if there is an option to customize the favorites menu or create shortcuts for easier access. OR Consider... ⇲

Playback access is not user-friendly

Fix: Familiarize yourself with the playback controls in the app. Take note of how to navigate to the playback section and how to use the timeline... ⇲

Bugs issue

Tripwire feature generates false alerts

Fix: Adjust the sensitivity settings of the tripwire feature in the app. Lowering the sensitivity can help reduce false alerts caused by small an... ⇲

Crashes issue

DMSS crashes unexpectedly

Fix: Ensure that your device's operating system is up to date. App crashes can often be resolved by updating to the latest version of iOS. OR... ⇲

Support issue

Limited customer support access

Fix: Utilize online resources such as user forums, FAQs, and community support groups. Many users share solutions to common problems that can be... ⇲

Camera issue

Manual camera selection for multi-view is lacking

Fix: Check if there are any settings in the app that allow you to save your preferred camera views or create a multi-view layout that can be acce... ⇲