fix problems on Globe Suite [iphone]

—— Run into issues on Globe Suite? Get help pending when official support gets back to you!

Globe Suite

Info:

company: Globe Electric Company Inc.

: https://globe-electric.com/en/faq/faq-smart

Chat with our AI-based Globe Suite Support

🛠️ Common Globe Suite Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Slow loading times

Fix: 1. Clear the app cache by going to your iPhone settings, selecting the Globe Suite app, and choosing 'Clear Cache' if available. 2. Close an... ⇲

91% of users had this problem

Globe Suite fails to connect to bulbs

Fix: 1. Ensure that your bulbs are powered on and within range of your Wi-Fi router. 2. Restart the Globe Suite app and try reconnecting. 3. If t... ⇲

UI issue

Setup process is confusing

Fix: 1. Follow the setup instructions provided in the app carefully. 2. If you encounter confusion, refer to online video tutorials that visually... ⇲

Difficult to group devices

Fix: 1. In the app, navigate to the device management section and look for an option to create groups. 2. Follow the prompts to select multiple b... ⇲

Globe Suite lacks intuitive design

Fix: 1. Familiarize yourself with the app layout by exploring each section and feature. 2. Refer to online guides or forums for tips on navigatin... ⇲

Network issue

Globe Suite often shows bulbs as offline

Fix: 1. Check your Wi-Fi connection to ensure it is stable. 2. Restart your router and the Globe Suite app to refresh the connection. 3. If the b... ⇲

Inconsistent connectivity

Fix: 1. Check your Wi-Fi signal strength in the area where the bulbs are located. If the signal is weak, consider moving your router closer or us... ⇲

Frequent disconnections from WiFi

Fix: 1. Ensure that your router is functioning properly and is not overloaded with devices. 2. Change the Wi-Fi channel in your router settings t... ⇲

Customization issue

Limited color brightness options

Fix: 1. Check if the bulbs have a specific brightness setting in the app and adjust it accordingly. 2. Experiment with different color settings t... ⇲

Inability to save color settings directly

Fix: 1. Use the app to create a scene that includes your desired color settings, which can be saved for future use. 2. Document your preferred co... ⇲

No sunrise feature for gradual brightness

Fix: 1. Manually set a schedule in the app to gradually increase brightness at your desired time, if the feature is available. 2. Create a scene... ⇲

Difficult to find specific color settings

Fix: 1. Use the color wheel or preset options in the app to explore different colors systematically. 2. Document your favorite colors and their c... ⇲

Compatibility issue

No direct Apple HomeKit integration

Fix: 1. Use the Globe Suite app to control your bulbs directly, as a workaround for the lack of HomeKit integration. 2. Explore third-party apps... ⇲

Limited compatibility with 5G networks

Fix: 1. Switch your iPhone to connect to a 2.4GHz network instead of 5G, as many smart bulbs do not support 5G. 2. Check your router settings to... ⇲

Syncing issue

Triggers and scenes stored in the cloud

Fix: 1. Regularly check your internet connection to ensure that triggers and scenes can be executed without interruption. 2. Create manual trigge... ⇲

Settings issue

No option to turn off all lights at once

Fix: 1. Create a scene in the app that turns off all lights simultaneously. 2. Use voice commands with a compatible smart assistant to turn off a... ⇲

Updates issue

Requires firmware updates that are hard to perform

Fix: 1. Ensure that your app is updated to the latest version, as this can simplify the firmware update process. 2. Follow the in-app instruction... ⇲

Globe Suite does not remember login credentials

Fix: 1. Ensure that you are using the 'Remember Me' option when logging in, if available. 2. Check your iPhone settings to see if the app is allo... ⇲

Support issue

No clear instructions for setup

Fix: 1. Refer to the user manual that came with your bulbs for detailed setup instructions. 2. Look for online resources, such as video tutorials... ⇲

Crashes issue

Globe Suite crashes or becomes unresponsive

Fix: 1. Close the app completely and restart it to see if the issue resolves. 2. Ensure that your iPhone has enough storage space available, as l... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

87.3%

Bad experience

9.5%

Neutral

3.2%

~ from our NLP analysis of 4,685 combined software ratings.

Switch to these Alternatives:

REALTOR.ca Real Estate & Homes

Weiser

Zolo Real Estate & Apartments

Bell Smart Home

CE Smart

SYLVANIA Smart Home

SYLVANIA Smart WiFi

Tommy Gun's

littlelf smart

Arenti

Private Data Globe Suite collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- User Content
- Diagnostics