fix problems on GetYourGuide [iphone]

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—— Run into issues on GetYourGuide? Get help pending when official support gets back to you!

GetYourGuide: Travel & Tickets
Info:
company: GetYourGuide
: https://www.getyourguide.com/contact/
: www.getyourguide.com
Chat with our AI-based GetYourGuide Support
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Syncing issue

Inconsistent communication between app and tour operators

Fix: Before booking, check reviews of the specific tour operator to gauge their reliability. If you experience communication issues, document the... ⇲
 
Payments issue

Difficulties in obtaining refunds

Fix: Familiarize yourself with the refund policy outlined in the app before booking. If you need a refund, follow the outlined steps in the polic... ⇲
 
Settings issue

Confusing cancellation policies

Fix: Before booking, read the cancellation policy for each tour carefully. Take screenshots or notes of the key points for your reference. OR... ⇲

Inaccurate meeting instructions

Fix: Confirm the meeting point with the tour operator via the app or their contact information before the tour date. Take screenshots of the inst... ⇲

Inability to reschedule tours easily

Fix: Review the rescheduling policy in the app before booking. If you need to reschedule, do so as soon as possible to avoid penalties. OR If... ⇲

Limited options for same-day cancellations

Fix: Check the cancellation policy for each tour before booking to understand your options. If you need to cancel, do so as early as possible to... ⇲

Inadequate information on tour availability

Fix: Before booking, check the tour's availability calendar in the app. If you have specific dates in mind, consider contacting the operator dire... ⇲

Misleading information about tour inclusions

Fix: Before booking, read the tour description thoroughly and check for any fine print regarding inclusions. If something seems unclear, reach ou... ⇲
 
Bugs issue

Duplicate bookings not flagged

Fix: Always double-check your booking summary before confirming. If you notice a duplicate after booking, immediately contact customer service to... ⇲
 
Permissions issue

Issues with ticket validity and attraction entry

Fix: Verify the ticket details in the app before your visit, including validity dates and any specific entry requirements. If you encounter issue... ⇲
 
Support issue

Unorganized tour guides

Fix: Read reviews of the tour guide or operator before booking to gauge their organization and reliability. If you experience disorganization, pr... ⇲

Long wait times for customer support

Fix: Utilize the FAQ section in the app for common issues, which may provide immediate answers without needing to contact support. OR If you m... ⇲

No direct phone support available

Fix: Use the in-app messaging feature for urgent inquiries, as it may provide quicker responses than email. OR Check the app for any alternati... ⇲

Lack of empathy in customer service

Fix: When contacting customer service, express your concerns clearly and calmly. Providing specific details about your issue may help them unders... ⇲
 
Account issue

GetYourGuide does not allow easy credit card updates

Fix: Check the app settings under payment methods to see if you can manually update your credit card information. If not, try uninstalling and re... ⇲
 
Notifications issue

Recurring charges without clear notifications

Fix: Regularly check your account statements for any unexpected charges and keep a record of your subscriptions. If you notice a recurring charge... ⇲
 
Messages issue

Problems with voucher delivery

Fix: Check your spam or junk email folder for the voucher if you do not see it in your inbox. Ensure that the email address linked to your accoun... ⇲
 
Crashes issue

GetYourGuide crashes or errors during booking process

Fix: Ensure that your app is updated to the latest version. If the app continues to crash, try clearing the app cache or reinstalling the app.... ⇲
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 what users are saying
Good experience
98.2%

Bad experience
1.2%

Neutral
0.7%

~ from our NLP analysis of 157,669 combined software ratings.

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 Private Data GetYourGuide collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics