fix problems on Headout [iphone]

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—— Run into issues on Headout? Get help pending when official support gets back to you!

Headout: Travel Experiences
Info:
company: Headout Inc.
: https://www.headout.com/help
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Support issue
Customer service unresponsive

Fix: Try reaching out to customer service through multiple channels such as email, in-app chat, or social media. Sometimes, different channels ma... ⇲
Long wait times for customer support

Fix: Try reaching out during off-peak hours, such as early morning or late evening, when support staff may be less busy. OR Utilize the app's... ⇲
Inconsistent communication regarding bookings

Fix: Keep all booking confirmations and correspondence organized in a dedicated folder in your email. This can help you track any changes or upda... ⇲
Last-minute cancellations without alternatives

Fix: Always check the cancellation policy before booking to understand your options in case of a cancellation. OR If a cancellation occurs, as... ⇲
 
Downloads issue
Headout requires download for ticket access

Fix: Ensure that you have the latest version of the app installed, as updates may improve functionality and access to tickets. Go to the App Stor... ⇲
No offline access to tickets

Fix: Before heading to your event, ensure that you have downloaded your tickets within the app. Check the 'My Bookings' section to see if they ar... ⇲
 
Payments issue
Payment processing issues

Fix: Double-check your payment information for accuracy, including card number, expiration date, and CVV. Ensure that your billing address matche... ⇲
Vouchers instead of actual tickets

Fix: Read the terms and conditions carefully before purchasing to understand if the tickets are vouchers. This information is usually provided on... ⇲
Currency conversion charges not disclosed

Fix: Before making a purchase, check the payment page for any currency conversion fees. If not listed, consider using a currency converter to est... ⇲
Refund process slow and unhelpful

Fix: Keep a record of all communications regarding your refund request, including dates and times. This can help expedite the process if you need... ⇲
 
Bugs issue
Inaccurate ticket availability

Fix: Refresh the app or website to ensure you are viewing the most current availability. Sometimes, ticket availability can change rapidly, and r... ⇲
Misleading information about ticket purchases

Fix: Always read the full description and terms of the ticket before purchasing. Look for any disclaimers or notes that may clarify what is inclu... ⇲
 
Battery issue
Headout drains battery excessively

Fix: Check the app's background activity in your iPhone settings. Go to Settings > Battery and see if Headout is using an unusually high amount o... ⇲
 
Settings issue
Cancellation policies unclear

Fix: Before booking, look for the cancellation policy on the ticket details page. This information is often provided in the fine print or terms a... ⇲
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 what users are saying
Good experience
90.4%

Bad experience
7.7%

Neutral
1.9%

~ from our NLP analysis of 2,635 combined software ratings.

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 Private Data Headout collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Search History
    • Diagnostics