fix problems on YI Home [iphone]

​

—— Run into issues on YI Home? Get help pending when official support gets back to you!

YI Home
Info:
company: Kami (HK) Limited
: https://www.yitechnology.com/
: www.yitechnology.com
Chat with our AI-based YI Home Support
   Hello! How can I assist you?  

characters left:
 
Storage issue

Inability to save recordings to SD card

Fix: 1. Ensure that the SD card is properly inserted into the camera and is formatted correctly. You can format the SD card using the camera sett... ⇲
 
Playback issue

Issues with playback functionality

Fix: 1. Restart the app and try accessing the playback feature again. 2. Ensure that your device has the latest version of the app installed by c... ⇲
 
Registration issue

Automatic sign-up for cloud subscription

Fix: 1. During the initial setup, carefully read each prompt and uncheck any options that automatically enroll you in a subscription. 2. Review y... ⇲
 
Payments issue

Difficulties in canceling subscription

Fix: 1. Open the App Store, tap on your profile picture, and select 'Subscriptions'. Find YI Home and select it to manage your subscription. 2. F... ⇲
 
Screen issue

Black screen after updates

Fix: 1. Force close the app and restart it. 2. If the issue persists, restart your iPhone to refresh the system. OR 1. Check for any additiona... ⇲
 
Security issue

Limited password length

Fix: 1. Use a combination of letters and numbers within the allowed character limit to create a strong password. 2. Consider using a password man... ⇲
 
Notifications issue

Inconsistent notifications

Fix: 1. Check your notification settings in the app by going to Settings > Notifications and ensuring that notifications are enabled for YI Home.... ⇲
 
Crashes issue

YI Home crashes during use

Fix: 1. Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. 2. Clear t... ⇲
 
Support issue

Poor customer service response

Fix: 1. Check the app's FAQ or help section for common issues and solutions that may resolve your problem without needing customer service. 2. Us... ⇲
 
Setup issue

Unclear setup instructions

Fix: 1. Look for video tutorials on platforms like YouTube that demonstrate the setup process for YI Home. 2. Refer to the app's help section for... ⇲
 
Network issue

Loss of connection with network

Fix: 1. Check your Wi-Fi settings to ensure you are connected to the correct network. 2. Restart your router and your iPhone to refresh the conne... ⇲
 
Updates issue

Limited functionality after updates

Fix: 1. Review the update notes in the App Store to understand what changes were made and how they may affect functionality. 2. If certain featur... ⇲
 
Ads issue

Ads interrupting app usage

Fix: 1. Check if there is a premium version of the app available for purchase that removes ads. 2. Look for settings within the app that may allo... ⇲
 
Video issue

Choppy video feed

Fix: 1. Ensure that your internet connection is stable and has sufficient bandwidth for streaming. 2. Lower the video quality settings in the app... ⇲

Delayed video display

Fix: 1. Check your internet speed and ensure it meets the requirements for streaming. 2. Restart the app and your device to refresh the connectio... ⇲

Difficulty accessing recorded footage

Fix: 1. Ensure that you are logged into the correct account associated with the recordings. 2. Check the app's storage settings to ensure that re... ⇲
 
Uploads issue

Inability to delete cloud videos

Fix: 1. Check the app settings to see if there is an option to manage cloud storage and delete videos. 2. If the option is not available, try log... ⇲
 
Login issue

Frequent logouts from the app

Fix: 1. Ensure that your app is updated to the latest version, as updates often fix bugs related to logins. 2. Check your internet connection to... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
88.4%

Bad experience
8.0%

Neutral
3.5%

~ from our NLP analysis of 59,407 combined software ratings.

 Switch to these Alternatives:
ZoomOn Home Security Camera
CloudEdge
Zmodo
Wansview Cloud
Alfred Home Security Camera
Kasa Smart
Smart Life - Smart Living
Sensi
eufy Clean (EufyHome)
Meross

 Private Data YI Home collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. 15d. Loop(30d.), 5 Cam: $11.99 15d. Loop(30d.), 5 Cam
  2. 7d. Loop(30d.), 1 Cam: $4.99 7d. Loop(30d.), 1 Cam
  3. Kami Cloud Standard Plan: $22.99 5 Cameras, 15 Days Storage, Smart AI Alerts
  4. Kami Cloud Entry Plan: $15.99 1 Camera, 7 Days Storage, Smart AI Alerts
  5. 30d. Loop(30d.), 5 Cam: $14.99 30d. Loop(30d.), 5 Cam
  6. Kami Cloud Plus Plan: $25.99 5 Cam, 30 Days, AI Alerts, Emergency Response
  7. 7d. Loop(30d.), 1 Cam, CVR: $7.99 7d. Loop(30d.), 1 Cam, CVR
  8. Kami Cloud CVR Plan: $18.99 1 Camera, 7 Days CVR, Smart AI Alerts
  9. 5 cams,15 days history, motion: $11.99 5 cams,15 days history, motion
  10. Kami Cloud Entry Plan: $50.99 1 Camera, 7 Days Storage, Smart AI Alerts