fix problems on Zmodo [iphone]

​

—— Run into issues on Zmodo? Get help pending when official support gets back to you!

Zmodo
Info:
company: EP Technology Corporation
: http://www.zmodo.com/support
: www.zmodo.com
Chat with our AI-based Zmodo Support
   Hello! How can I assist you?  

characters left:
 
Bugs issue

Inconsistent motion detection

Fix: 1. Adjust motion detection settings: Open the Zmodo app, go to settings, and ensure that motion detection is enabled and configured correctl... ⇲

Inaccurate timestamps on recordings

Fix: 1. Check device time settings: Ensure that your iPhone's date and time settings are set to 'Set Automatically' in Settings > General > Date... ⇲
 
Notifications issue

Notifications show no footage available

Fix: 1. Check storage settings: Ensure that your cloud storage or local storage is set up correctly and has enough space. 2. Review notification... ⇲

Spam notifications through the app

Fix: 1. Adjust notification settings: Go to the app settings and customize the notification preferences to reduce spam. 2. Mute notifications: I... ⇲
 
Network issue

Difficulty connecting to Wi-Fi

Fix: 1. Check Wi-Fi signal: Ensure that your router is functioning properly and that your iPhone is within range of the Wi-Fi signal. 2. Reboot... ⇲

Unstable connection to cameras

Fix: 1. Check Wi-Fi signal strength: Ensure that the camera is within range of the Wi-Fi signal. 2. Reboot the router: Unplug your router, wait... ⇲
 
Support issue

Unreliable customer support

Fix: OR ⇲
 
Updates issue

Limited subscription features

Fix: OR ⇲

Frequent app updates worsen performance

Fix: 1. Disable automatic updates: Go to Settings > App Store and turn off 'App Updates' to prevent automatic updates. 2. Reinstall the app: If... ⇲
 
Crashes issue

Zmodo crashes frequently

Fix: 1. Update the app: Ensure you have the latest version of the Zmodo app installed. Go to the App Store and check for updates. 2. Free up sto... ⇲
 
Video issue

Inability to playback recordings

Fix: 1. Check storage settings: Ensure that recordings are being saved correctly and that there is enough storage space available. 2. Update the... ⇲
 
UI issue

Poor user interface design

Fix: OR ⇲
 
Customization issue

Limited detection area customization

Fix: 1. Adjust camera placement: Physically reposition the camera to cover the desired area more effectively. 2. Check app settings: Explore the... ⇲
 
Syncing issue

Issues with camera syncing

Fix: 1. Restart the camera: Unplug the camera, wait for 30 seconds, and plug it back in to reset it. 2. Check Wi-Fi connection: Ensure that the... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
53.5%

Bad experience
38.8%

Neutral
7.7%

~ from our NLP analysis of 1,436 combined software ratings.

 Switch to these Alternatives:
meShare
ZoomOn Home Security Camera
Smartz Eaze
Zosi Smart
YI Home
CloudEdge
Wansview Cloud
Kangaroo: Simple Home Security
Alfred Home Security Camera
Roku Smart Home

 Private Data Zmodo collects from your iPhone
  1. Data Not Collected: The developer does not collect any data from this app.

  Cost of Subscriptions
  1. Premium Cloud for 1 Device: $4.99 Premium Cloud Service for 1 Device
  2. Premium Cloud for 2 Device: $9.99 Premium Cloud Service for 2 Device
  3. Premium Cloud for 3 Device: $14.99 Premium Cloud Service for 3 Device
  4. Premium Cloud for 4 Device: $19.99 Premium Cloud Service for 4 Device
  5. Platinum Cloud for 1 Device: $9.99 Platinum Cloud Service for 1 Device
  6. Platinum Cloud for 2 Device: $19.99 Platinum Cloud Service for 2 Device
  7. Premium Cloud for 1 Device: $49.99 Premium Cloud Service for 1 Device
  8. Premium Cloud for 5 Device: $24.99 Premium Cloud Service for 5 Device
  9. Premium Cloud for 2 Device: $99.99 Premium Cloud Service for 2 Device
  10. Premium Cloud for 6 Device: $29.99 Premium Cloud Service for 6 Device