fix problems on Emirates [iphone]

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—— Run into issues on Emirates? Get help pending when official support gets back to you!

Emirates
Info:
company: Emirates
: https://www.emirates.com/ae/english/help/faq-topics/mobile-and-the-emirates-app/
: www.emirates.com
Chat with our AI-based Emirates Support
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Login issue

session expired errors

Fix: 1. Log out of the app and log back in. Tap on your profile icon, select 'Log Out', then log back in with your credentials. 2. Ensure that y... ⇲
 
Bugs issue

technical problems during check-in

Fix: 1. Try checking in through the website instead of the app. Go to the Emirates website and enter your booking details to complete the check-i... ⇲

error messages during booking

Fix: 1. Double-check all entered information for accuracy, including names, dates, and payment details, to avoid errors. 2. Try booking during o... ⇲
 
Payments issue

hidden fees for baggage

Fix: 1. Review the baggage policy on the Emirates website before booking. Familiarize yourself with the baggage allowance for your ticket type.... ⇲

issues with payment processing

Fix: 1. Ensure that your payment method is valid and has sufficient funds. Check your card details and expiration date. 2. Try using a different... ⇲
 
Account issue

inaccurate Skywards information

Fix: 1. Verify your Skywards account details directly on the Emirates website to ensure accuracy. Log in to your account and check your points an... ⇲

problems with saved passport information

Fix: 1. Manually re-enter your passport information in the app to ensure it is saved correctly. Go to your profile settings and update your passp... ⇲
 
Glitches issue

glitches in account creation

Fix: 1. Ensure that you are entering all required fields correctly and that your password meets the app's requirements. 2. Try creating your acc... ⇲
 
Slow issue

slow and unresponsive

Fix: 1. Close other apps running in the background to free up memory. Double-tap the home button and swipe up on apps to close them. 2. Restart... ⇲
 
Support issue

long wait times for customer service

Fix: 1. Use the app's FAQ section to find answers to common questions, which can save you time. 2. Try reaching out to customer service during o... ⇲
 
Customization issue

inability to modify bookings easily

Fix: 1. Use the Emirates website to modify your booking, as it may offer more options than the app. Log in to your account and navigate to your b... ⇲

lack of features for additional services

Fix: 1. Use the Emirates website to access additional services that may not be available in the app, such as special meal requests or seat upgrad... ⇲
 
UI issue

missing gate information on boarding pass

Fix: 1. Check the airport's information screens for gate updates, as gate assignments can change frequently. 2. Refresh the boarding pass in the... ⇲

inconsistent user experience

Fix: 1. Ensure that your app is updated to the latest version, as updates often improve user experience. 2. Restart the app to refresh its perfo... ⇲
 
Compatibility issue

poor integration with partner airlines

Fix: 1. Check the Emirates website for information on partner airlines and their services, as the app may not always reflect this accurately. 2.... ⇲
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 what users are saying
Good experience
89.3%

Bad experience
7.6%

Neutral
3.1%

~ from our NLP analysis of 9,006 combined software ratings.

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 Private Data Emirates collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics
    • Other Data