fix problems on Singapore Airlines [iphone]

—— Run into issues on Singapore Airlines? Get help pending when official support gets back to you!

Singapore Airlines

Info:

company: Singapore Airlines Limited

: https://www.singaporeair.com

Chat with our AI-based Singapore Airlines Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

App freezes frequently

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the app off the s... »»

Slow loading times

Fix: Ensure you have a stable internet connection. Switch between Wi-Fi and mobile data to see if the loading times improve. If on Wi-Fi, try res... »»

UI issue

Clunky user interface

Fix: Familiarize yourself with the app layout by exploring each section. Take notes on where features are located to improve your navigation expe... »»

Difficult to manage bookings

Fix: Use the 'Manage Booking' feature on the app and ensure you are logged into your account. Familiarize yourself with the steps to modify or vi... »»

Repeated data entry required

Fix: Create an account and log in to the app to save your information for future bookings, which can reduce the need for repeated entries. OR... »»

Inability to change seats

Fix: Go to the 'Manage Booking' section in the app and look for the option to change seats. Ensure you are logged in to your account. OR If th... »»

Unresponsive buttons

Fix: Force close the app and restart it. If the issue persists, uninstall and reinstall the app to reset its functionality. OR Check for any s... »»

Seat map issues in portrait mode

Fix: Rotate your device to landscape mode to see if the seat map displays correctly. This can often resolve display issues. OR If the issue pe... »»

Inability to redeem flights easily

Fix: Ensure you are logged into your frequent flyer account when attempting to redeem flights, as this is often required. OR Check the terms a... »»

Inconsistent display of selected meals

Fix: Double-check your meal selection in the booking details to ensure it has been saved correctly. If not, try reselecting your meal. OR If t... »»

Performance issue

Inconsistent performance

Fix: Regularly update the app to the latest version to ensure you have the most stable performance. Check for updates in the App Store. OR Try... »»

Webview-based app performance issues

Fix: Clear the app's cache and data as mentioned earlier to improve performance. This can help with webview-related issues. OR Try accessing t... »»

Crashes issue

Frequent crashes

Fix: Uninstall the app and then reinstall it from the App Store. This can resolve issues caused by corrupted files. OR Check your device's sto... »»

Network issue

Redirection to local websites

Fix: Check your app settings to see if there is an option to select your preferred region or language, which may help prevent redirection. OR... »»

Messages issue

No autocorrect in chat service

Fix: Manually check your messages before sending to ensure accuracy. You can also use a third-party keyboard that has autocorrect features. OR... »»

Live chat message window does not resize

Fix: Try rotating your device to landscape mode to see if the chat window adjusts properly. This can sometimes fix display issues. OR If the c... »»

Bugs issue

Issues with boarding pass generation

Fix: Ensure you have a stable internet connection when generating your boarding pass. Try generating it again after a few minutes if it fails.... »»

Missing layover information

Fix: Check the flight details section carefully, as layover information may be listed under a different tab or section. OR If layover informat... »»

Limited boarding pass availability

Fix: Check if your flight is eligible for mobile boarding passes. If not, print your boarding pass at the airport or use a kiosk. OR If you ha... »»

Errors in passenger age calculation

Fix: Double-check the birthdate entered for each passenger to ensure accuracy. Make corrections if necessary before finalizing bookings. OR If... »»

Payments issue

Problems with payment processing

Fix: Verify that your payment information is entered correctly in the app. Check for any restrictions on your card that may prevent transactions.... »»

Account issue

Inability to add frequent flyer account

Fix: Ensure you are logged into your account. Go to the 'Frequent Flyer' section and follow the prompts to add your account details. OR If the... »»

Problems with password management

Fix: Use a password manager app to securely store and manage your passwords, making it easier to log in without forgetting credentials. OR If... »»

Support issue

Poor customer service response

Fix: Utilize the app's FAQ section for common queries, which may provide quicker answers than waiting for customer service. OR If you need to... »»

Chat support staff poorly trained

Fix: Be clear and concise in your queries to help the support staff understand your issue better. Provide all necessary details upfront. OR If... »»

Email responses are slow

Fix: Check your spam or junk folder for any missed responses from customer service. Sometimes emails can be misdirected. OR If you need urgent... »»

Search issue

Difficult to navigate flight search

Fix: Use specific filters when searching for flights, such as dates, destinations, and number of passengers, to narrow down results. OR Famili... »»

Storage issue

Inability to store credit card information

Fix: Check the app settings to see if there is an option to save payment information. Ensure you are logged into your account. OR If the app d... »»

Feedback issue

No feedback mechanism for app issues

Fix: Keep a personal log of issues encountered to track patterns and potential solutions for your own reference. OR Use social media platforms... »»

Compatibility issue

App does not load properly on certain devices

Fix: Ensure your device's operating system is updated to the latest version, as compatibility issues can arise with older software. OR If the... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

90.4%

Bad experience

5.3%

Neutral

4.3%

~ from our NLP analysis of 31,283 combined software ratings.

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Private Data Singapore Airlines collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- Search History
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Usage Data
- Diagnostics