fix problems on Dott [iphone]

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—— Run into issues on Dott? Get help pending when official support gets back to you!

Dott – Unlock your city
Info:
company: Dott B.V.
: http://help.ridedott.com
: help.ridedott.com
Chat with our AI-based Dott Support
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Crashes issue
Bikes turn off unexpectedly

Fix: Ensure that the bike is fully charged before starting your ride. Check the battery status in the app and avoid using bikes that show low bat... »»
 
Slow issue
Speed throttling during rides

Fix: Check if you are in a designated speed zone that may limit your speed. The app may have information on speed restrictions in certain areas.... »»
 
Settings issue
Difficult parking zone restrictions

Fix: Familiarize yourself with the app's map feature that shows designated parking zones. Always park within these areas to avoid fines. OR If... »»
 
Availability issue
Inconsistent bike availability

Fix: Check the app frequently for real-time availability of bikes in your area. Peak times may have fewer bikes available, so plan your rides acc... »»
 
Payments issue
Payment errors when unlocking scooters

Fix: Ensure that your payment method is up to date in the app. Go to the payment settings and verify that your card information is correct and th... »»
Automatic charges after ending rides

Fix: Review the app's settings to see if there is an option to disable automatic payments or to set a limit on charges. OR Keep track of your... »»
 
Instructions issue
Lack of clear parking instructions

Fix: Refer to the app's help section for guidelines on parking. Many apps provide specific instructions on how and where to park their vehicles.... »»
 
Hardware issue
Phone holder is unreliable

Fix: Consider purchasing a third-party phone holder that is compatible with your bike or scooter. Look for reviews to find a reliable option. O... »»
 
Performance issue
Bikes are under-powered and heavy

Fix: Choose lighter bikes if available in the app. Some apps offer different models, and you may find a more suitable option for your needs. OR... »»
 
Permissions issue
App blocks scooters in many areas

Fix: Check the app for any updates or notifications regarding restricted areas. Sometimes, areas may be temporarily blocked due to events or main... »»
 
Charges issue
Excessive charges for parking violations

Fix: Always double-check the parking rules in the app and in the area where you park. Make sure to park in designated zones to avoid fines. OR... »»
 
Battery issue
Inaccurate battery status in app

Fix: Before starting your ride, check the battery status on the bike itself, if possible. This can give you a more accurate idea of the remaining... »»
 
Notifications issue
Unwanted promotional emails

Fix: Unsubscribe from promotional emails by clicking the 'unsubscribe' link typically found at the bottom of the email. This will stop future ema... »»
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 what users are saying
Good experience
96.3%

Bad experience
2.5%

Neutral
1.2%

~ from our NLP analysis of 5,966 combined software ratings.

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 Private Data Dott collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content