fix problems on Voi [iphone]

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—— Run into issues on Voi? Get help pending when official support gets back to you!

Voi – e-scooter & e-bike hire
Info:
company: VOI Technology AB
: https://www.voi.com/contact
: www.voi.com
Chat with our AI-based Voi Support
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Bugs issue

Scooter locks unexpectedly

Fix: 1. Check battery level: If the scooter's battery is low, it may lock automatically. Ensure the scooter has enough charge before starting you... ⇲

Difficulties ending rides

Fix: 1. Follow the app instructions: Ensure you are following the correct procedure to end your ride as outlined in the app. 2. Check for parkin... ⇲

Scooters often unavailable at marked locations

Fix: 1. Check availability in advance: Use the app to check scooter availability before heading to a marked location. 2. Look for nearby locatio... ⇲

Voi fails to unlock scooters

Fix: 1. Ensure Bluetooth is enabled: Make sure Bluetooth is turned on in your iPhone settings, as it is required to unlock the scooter. 2. Resta... ⇲
 
Payments issue

No refund request option

Fix: 1. Check the app for refund policies: Look for any information regarding refunds in the app's help or FAQ section. 2. Document your ride: T... ⇲

High costs compared to alternatives

Fix: 1. Compare pricing: Use the app to compare costs with other local e-scooter or e-bike services. 2. Look for promotions: Check the app or we... ⇲

Payment method issues

Fix: 1. Update payment information: Go to your account settings in the app and ensure your payment method is up to date. 2. Check for payment re... ⇲
 
Customization issue

Limited parking options

Fix: 1. Use the app's map feature: Check the app for designated parking areas before starting your ride. 2. Plan your route: Before your ride, p... ⇲

Lack of clear pricing information

Fix: 1. Check the app's pricing section: Look for a dedicated pricing page in the app that outlines costs per ride and any additional fees. 2. R... ⇲
 
Permissions issue

Subscription auto-signup without permission

Fix: 1. Review your account settings: Go to your account settings in the app and check for any subscription options that may have been enabled.... ⇲
 
Gameplay issue

Slow zone restrictions affect ride speed

Fix: 1. Familiarize yourself with zone maps: Check the app for maps indicating slow zones and plan your route accordingly. 2. Adjust your speed:... ⇲

Inability to lock scooters in certain areas

Fix: 1. Check app guidelines: Review the app's guidelines for designated locking areas before starting your ride. 2. Find a nearby designated ar... ⇲
 
Support issue

Poor customer support response

Fix: 1. Use in-app support: Utilize the in-app support feature for quicker responses. 2. Be clear and concise: When reaching out for support, pr... ⇲
 
UI issue

Confusing app interface

Fix: 1. Explore the app: Spend some time navigating through the app to familiarize yourself with its layout and features. 2. Use the help sectio... ⇲
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 what users are saying
Good experience
97.4%

Bad experience
1.5%

Neutral
1.0%

~ from our NLP analysis of 7,757 combined software ratings.

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 Private Data Voi collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Health & Fitness
    • Financial Info
    • Identifiers
    • Diagnostics