fix problems on TIER [iphone]

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—— Run into issues on TIER? Get help pending when official support gets back to you!

TIER - Move Better
Info:
company: Tier Mobility GmbH
: http://www.tier.app/help/
: www.tier.app
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Payments issue
Payment issues with multiple credit cards

Fix: Double-check that your credit card information is entered correctly, including the card number, expiration date, and CVV. Ensure that your b... ⇲
TIER locks users out after payment issues

Fix: If you are locked out, try resetting your password through the app or website. Look for a 'Forgot Password' option on the login screen. OR... ⇲
TIER requires card information for free rides

Fix: Check if there is an option to use a promo code or voucher that may allow you to bypass entering card information for free rides. OR If y... ⇲
 
Bugs issue
TIER shows scooters as unavailable

Fix: Refresh the app or restart it to see if the availability updates. Sometimes, the app may not reflect real-time data due to connectivity issu... ⇲
Map does not persist

Fix: Ensure that you have granted the app permission to access your location. Go to Settings > Privacy > Location Services and make sure TIER has... ⇲
Parking locations not accurately displayed

Fix: Check for any app updates that may fix bugs related to parking locations. Go to the App Store, search for TIER, and see if an update is avai... ⇲
TIER does not surface parking spots

Fix: Make sure your location services are enabled for the app, as this can help the app identify nearby parking spots. Go to Settings > Privacy >... ⇲
Inconsistent scooter availability

Fix: Check the app frequently, especially during peak hours, as scooter availability can change rapidly. You can also try refreshing the app to s... ⇲
TIER does not allow easy ride termination

Fix: Look for a 'Terminate Ride' or 'End Ride' button in the app interface. If it’s not visible, try swiping or navigating through the app to fin... ⇲
TIER does not provide clear parking zone capacities

Fix: Check if the app has a help or FAQ section that explains parking zone capacities. This may provide additional context on how to interpret th... ⇲
 
Security issue
Account suspension due to bank security checks

Fix: Check your email for any notifications from the app regarding your account status. Follow any instructions provided to resolve the issue.... ⇲
Multiple unauthorized charges

Fix: Review your transaction history in the app to identify any unauthorized charges. If you find any, take screenshots for your records. OR C... ⇲
 
Support issue
Customer service is unresponsive

Fix: Check the app for any FAQs or help sections that may address your issue without needing to contact customer service. OR Try reaching out... ⇲
 
Search issue
Difficulties in finding available parking spots

Fix: Use the app's map feature to search for parking spots in advance before you arrive at your destination. This can help you plan your route be... ⇲
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 what users are saying
Good experience
93.3%

Bad experience
5.7%

Neutral
1.0%

~ from our NLP analysis of 3,475 combined software ratings.

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 Private Data TIER collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Sensitive Info
    • Diagnostics
    • Other Data