fix problems on Bird [iphone]

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—— Run into issues on Bird ? Get help pending when official support gets back to you!

Bird — Ride Electric
Info:
company: Blue Jay Transit Inc.
: http://bird.co
: bird.co
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Payments issue

Confusing pricing structure

Fix: 1. Review the pricing details in the app. Navigate to the 'Pricing' section in the app menu to understand the costs associated with unlockin... ⇲

Inconsistent charging for rides

Fix: 1. Review your ride history in the app to check for any discrepancies in charges. Go to the 'Ride History' section to see detailed informati... ⇲

Misleading ride pass purchase process

Fix: 1. Carefully read the terms and conditions before purchasing a ride pass. This information is usually available in the app or on the website... ⇲

Inability to dispute charges effectively

Fix: 1. Review your ride history and charges in the app to identify any discrepancies. Take screenshots for your records. 2. Use the in-app supp... ⇲
 
Notifications issue

Lack of clear service area notifications

Fix: 1. Check the app's map for designated service areas before starting your ride. Look for any boundaries or restrictions indicated on the map.... ⇲
 
Support issue

Poor customer support response times

Fix: 1. Use the in-app support feature to submit your inquiries. This can sometimes expedite the response time. Go to the app menu and select 'He... ⇲

Limited ability to report maintenance issues

Fix: 1. Use the in-app feature to report maintenance issues. Navigate to the scooter's details in the app and look for a 'Report Issue' option.... ⇲

No clear contact information for support

Fix: 1. Use the in-app support feature to access help. Navigate to the 'Help' or 'Support' section in the app menu for assistance. 2. Check the... ⇲

Slow response to urgent issues during rides

Fix: 1. If you encounter an urgent issue, try to safely pull over and use the in-app support feature to report the problem immediately. 2. Keep... ⇲
 
Bugs issue

Difficulties in ending rides at designated parking spots

Fix: 1. Before ending your ride, ensure you are in a designated parking area as indicated on the app's map. Look for specific markers or signs.... ⇲

Scooters often malfunction or have defects

Fix: 1. Before starting a ride, inspect the scooter for any visible defects or malfunctions. Check the brakes, wheels, and lights. If you notice... ⇲
 
Crashes issue

Frequent app crashes or freezes

Fix: 1. Ensure your device's operating system is up to date. Go to Settings > General > Software Update to check for updates. 2. Clear the app's... ⇲
 
Security issue

Vandalism and theft of scooters not addressed

Fix: 1. Report any vandalism or theft immediately through the app's reporting feature. Provide as much detail as possible, including location and... ⇲
 
Settings issue

Unclear terms and conditions regarding fees

Fix: 1. Review the terms and conditions available in the app or on the Bird website. Familiarize yourself with the fee structure and any potentia... ⇲
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 what users are saying
Good experience
97.3%

Bad experience
1.9%

Neutral
0.8%

~ from our NLP analysis of 1,436,108 combined software ratings.

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 Private Data Bird collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics