fix problems on Lime [iphone]

—— Run into issues on Lime? Get help pending when official support gets back to you!

Lime - #RideGreen

Info:

company: Neutron Holdings. Inc.

: https://www.li.me/help

: www.li.me

Chat with our AI-based Lime Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

App freezes during payment process

Fix: 1. Restart the app: Close the Lime app completely and reopen it. This can clear temporary glitches that may cause freezing. 2. Check for up... »»

16% of users had this problem

Frequent app errors

Fix: 1. Restart the app: Close the Lime app completely and reopen it to clear temporary errors. 2. Check for updates: Go to the App Store and en... »»

16% of users had this problem

Gameplay issue

Difficult to unlock scooters

Fix: 1. Ensure Bluetooth is enabled: Go to Settings > Bluetooth and make sure it’s turned on. The app needs Bluetooth to communicate with the sco... »»

Inconsistent ride speeds

Fix: 1. Check scooter condition: Before starting a ride, check the scooter for any visible issues that may affect speed. 2. Use the app to find... »»

Scooters often parked in inaccessible locations

Fix: 1. Use the app to find scooters: Before heading out, check the app for scooter locations to avoid inaccessible areas. 2. Report improperly... »»

Battery issue

Inaccurate battery level information

Fix: 1. Refresh the app: Close the Lime app and reopen it to refresh the battery information. 2. Check for updates: Ensure you have the latest v... »»

UI issue

Confusing user interface

Fix: 1. Explore the app: Spend some time navigating through the app to familiarize yourself with its layout and features. 2. Use the help sectio... »»

Unclear ride ending process

Fix: 1. Review the app’s help section: Access the help or FAQ section within the app for guidance on ending rides. 2. Follow on-screen prompts:... »»

Loading issue

Long wait times to start rides

Fix: 1. Check scooter availability: Before heading out, use the app to check for available scooters in your area to minimize wait times. 2. Plan... »»

Settings issue

Inconsistent geofencing

Fix: 1. Ensure location services are enabled: Go to Settings > Privacy > Location Services and make sure they are turned on for the Lime app. 2.... »»

Payments issue

High pricing compared to alternatives

Fix: 1. Compare pricing: Use the app to compare prices with other local scooter services to see if there are promotions or discounts available.... »»

Payment method changes without user consent

Fix: 1. Check payment settings: Go to the app’s payment settings to review and confirm your payment method. 2. Update payment information: If yo... »»

Unreliable ride duration charges

Fix: 1. Monitor your ride time: Keep track of your ride duration manually to compare with the app’s charges. 2. Check for updates: Ensure you ha... »»

Permissions issue

No option to activate another user's scooter

Fix: 1. Use the app to unlock your own scooter: Ensure you are logged into your account to unlock your own scooter. 2. Share your account: If yo... »»

Inability to report improperly parked scooters

Fix: 1. Use the app’s reporting feature: If available, use the app to report improperly parked scooters. 2. Take a photo: If the app doesn’t all... »»

Support issue

Limited customer service response

Fix: 1. Use in-app support: Access the help or support section within the app for FAQs and troubleshooting tips. 2. Check online resources: Visi... »»

Customization issue

Lack of carrying options for bikes

Fix: 1. Use a backpack or bag: Carry a backpack or bag to store personal items while riding the bike. 2. Check for bike accessories: Look for bi... »»

Backup issue

No backup to turn off scooters

Fix: 1. Use the app to turn off the scooter: Ensure you are using the app correctly to turn off the scooter at the end of your ride. 2. Check fo... »»

Slow issue

Laggy app performance

Fix: 1. Restart the app: Close the Lime app completely and reopen it to clear temporary performance issues. 2. Check for updates: Go to the App... »»

Search issue

Difficulty in finding available scooters

Fix: 1. Use the app to check availability: Regularly check the app for available scooters in your area. 2. Explore different areas: If you’re ha... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

98.6%

Bad experience

0.8%

Neutral

0.6%

~ from our NLP analysis of 2,038,643 combined software ratings.

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Private Data Lime collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Identifiers
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Usage Data
- Diagnostics