fix problems on Eurail [iphone]

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—— Run into issues on Eurail? Get help pending when official support gets back to you!

Eurail/Interrail Rail Planner
Info:
company: Eurail B.V.
: https://www.eurail.com/en/help
Chat with our AI-based Eurail Support
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Updates issue

Train schedules not updated

Fix: Check your internet connection. A weak or unstable connection can prevent the app from updating schedules. Try switching between Wi-Fi and m... ⇲

No live updates for train schedules

Fix: Ensure that notifications are enabled for the app in your iPhone settings. Go to Settings > Notifications > Eurail/Interrail and enable noti... ⇲

Eurail fails to display correct train information

Fix: Refresh the app or restart it to see if the correct information loads after a fresh start. OR Check your internet connection, as a weak c... ⇲
 
Support issue

Customer service is unresponsive

Fix: Utilize the app's FAQ or help section. Often, common issues are addressed there, which can provide immediate solutions without needing to co... ⇲
 
Bookings issue

Seat reservations cannot be made through the app

Fix: Visit the official Eurail/Interrail website to make seat reservations directly. This can be a temporary workaround until the app functionali... ⇲

Eurail fails to verify seat availability

Fix: Try refreshing the app or restarting it to see if the seat availability information updates correctly. OR Check your internet connection,... ⇲
 
UI issue

Eurail fails to display train prices

Fix: Ensure that you have a stable internet connection, as prices may not load properly without it. Try switching between Wi-Fi and mobile data.... ⇲

User interface is confusing

Fix: Take some time to explore the app's features and layout. Familiarizing yourself with the interface can help you navigate it more easily. O... ⇲

Eurail does not show train platforms

Fix: Check the app settings to see if there is an option to display platform information. If not, consider checking the official train station we... ⇲

Difficult to navigate for seat reservations

Fix: Refer to the app's help section for guidance on how to navigate to the seat reservation feature. This can provide step-by-step instructions.... ⇲

Eurail shows blank saved journeys

Fix: Log out of the app and log back in to refresh your saved journeys. This can help restore any missing data. OR Check if there are any upda... ⇲

Eurail requires multiple steps for simple tasks

Fix: Familiarize yourself with the app's layout and features to streamline your process. Sometimes, knowing where everything is can reduce the nu... ⇲

Eurail does not provide clear instructions for use

Fix: Explore the app's help or FAQ section for guidance on how to use its features effectively. OR Look for online tutorials or user guides th... ⇲
 
Syncing issue

Saved journeys do not appear

Fix: Check if you are logged into the correct account. Sometimes, saved journeys may not appear if you are using a different account than the one... ⇲

Eurail does not sync correctly with purchased passes

Fix: Log out of the app and log back in to refresh the connection with your purchased passes. This can help sync your data correctly. OR Check... ⇲
 
Login issue

Eurail logs out without warning

Fix: Check your app settings for any session timeout settings that may be causing this. Adjust them if possible to stay logged in longer. OR E... ⇲
 
Payments issue

Eurail does not allow refunds or edits

Fix: Review the app's terms and conditions regarding refunds and edits to understand the limitations. This can help set expectations. OR If yo... ⇲
 
Crashes issue

Eurail crashes or freezes

Fix: Close the app completely and restart it. This can help resolve temporary glitches causing the crash. OR Uninstall and reinstall the app.... ⇲
 
Access issue

Inconsistent access to tickets

Fix: Ensure that you are logged into the correct account where your tickets are stored. Sometimes, accessing the wrong account can lead to missin... ⇲
 
Offline issue

Eurail does not support offline access

Fix: Download train schedules or tickets while you have internet access so you can access them offline later. Look for a download option in the a... ⇲
 
Compatibility issue

Eurail does not allow adding tickets to Apple Wallet

Fix: Check if the app has an option to export or share tickets. If available, you may be able to save them to your Apple Wallet through that meth... ⇲
 
Navigation issue

Eurail does not provide alternative routes

Fix: Use the app's search feature to look for different routes manually. Input your starting point and destination to see if alternative routes a... ⇲
 
Account issue

Eurail does not handle multiple users effectively

Fix: If sharing the app with multiple users, consider creating separate accounts for each user to avoid confusion and ensure each user has their... ⇲
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 what users are saying
Bad experience
52.6%

Good experience
40.3%

Neutral
7.1%

~ from our NLP analysis of 1,188 combined software ratings.

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 Private Data Eurail collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Search History
    • Usage Data
    • Diagnostics