fix problems on SNCF Connect [iphone]

—— Run into issues on SNCF Connect? Get help pending when official support gets back to you!

SNCF Connect: Trains & routes

Info:

company: SNCF Connect

: https://www.sncf-connect.com/en-en/help/contact

: www.sncf-connect.com

Chat with our AI-based SNCF Connect Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

Booking outside of France is not possible

Fix: While the app may not allow bookings outside of France, you can use the SNCF website on a mobile browser. Open your browser, go to the SNCF... »»

App does not save senior card information

Fix: Manually enter your senior card information each time you book. To streamline this, keep your senior card details saved in a notes app or a... »»

Compatibility issue

Inability to book tickets using multiple apps

Fix: Use the official SNCF app for booking and check if it allows you to link or integrate with other travel apps. If not, you may need to book t... »»

App does not recognize cities outside of France

Fix: When searching for cities, ensure you are using the correct spelling and format. Try searching for the nearest major city in France that con... »»

App does not support Apple Wallet

Fix: As a workaround, take a screenshot of your ticket and save it to your Photos app. This way, you can access it easily without needing Apple W... »»

Bugs issue

Exchange ticket feature frequently errors out

Fix: Try restarting the app or your device to clear any temporary glitches. If the issue persists, check for app updates in the App Store and ins... »»

Inability to rebook missed trains

Fix: Check if the app allows you to view your previous bookings. If so, you can try to rebook from there or use the website for more options. O... »»

Syncing issue

Cannot export journey to calendar

Fix: Manually add your journey details to your calendar app. Open your calendar, create a new event, and input the details of your journey. OR... »»

Registration issue

Difficulties with phone number validation for North American users

Fix: Ensure you are entering your phone number in the correct format, including the country code. For North America, this is +1 followed by your... »»

Errors during account creation

Fix: Double-check that you are entering all required information correctly, including email format and password requirements. Try using a differe... »»

Settings issue

Confusing time zone conversions

Fix: Use a world clock app or website to check the time difference between your location and France. This will help you plan your bookings more a... »»

Lack of clear cancellation/change policies

Fix: Before booking, read the terms and conditions related to cancellations and changes carefully to understand your options. OR Keep a record... »»

Support issue

Customer service is unhelpful

Fix: Utilize the app's FAQ section or help center for common issues. This may provide quicker solutions than contacting customer service. OR J... »»

UI issue

App is not user-friendly for foreigners

Fix: Familiarize yourself with the app's layout by exploring each section. Take notes on where key features are located to make future use easier... »»

Vague instructions for ticket retrieval

Fix: Before your trip, review the ticket retrieval process in the app's help section. Take screenshots of the steps for easy reference. OR If... »»

Difficult navigation for first-time users

Fix: Take some time to explore the app before booking. Familiarize yourself with the layout and features to make navigation easier. OR Look fo... »»

Payments issue

High fees for changes or cancellations

Fix: Before booking, carefully read the terms and conditions regarding changes and cancellations to avoid unexpected fees. Plan your travel dates... »»

No option to save payment methods

Fix: Manually enter your payment information each time you book. To make this easier, keep your card details saved in a secure notes app. OR I... »»

Limited support for American credit cards

Fix: Try using a different payment method, such as PayPal or a virtual card service that may be accepted by the app. OR If you have a friend o... »»

Freezing issue

App freezes during use

Fix: Clear the app's cache by going to your iPhone settings, selecting the app, and choosing to clear cache or data if available. Restart the app... »»

Ads issue

Presence of advertisements detracts from user experience

Fix: Look for an option in the app settings to disable ads or switch to a premium version if available, which may offer an ad-free experience.... »»

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Private Data SNCF Connect collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Contact Info
- Identifiers
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location