fix problems on SBB [iphone]

—— Run into issues on SBB ? Get help pending when official support gets back to you!

SBB Mobile

Info:

company: SBB AG

: https://www.sbb.ch/en/help-and-contact.html

: www.sbb.ch

Chat with our AI-based SBB Support

🛠️ Common SBB Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Prices default to half fare, causing confusion

Fix: To avoid confusion with pricing, always check the fare type before completing your purchase. Look for a toggle or option that allows you to... ⇲

Cannot buy tickets close to departure time

Fix: To ensure you can buy tickets close to departure time, try to purchase your tickets as early as possible. If you find that the app restricts... ⇲

Account issue

No integration with SBB ticket shop accounts

Fix: If you have an SBB ticket shop account, try logging into the app with the same credentials to see if it syncs your account. If it does not,... ⇲

No option to save family member details for ticket purchases

Fix: To manage family member details, consider creating a shared family account if the app allows it, or keep a separate record of family member... ⇲

Updates issue

Zone extension tickets no longer possible

Fix: If you need to purchase zone extension tickets, check if the app has a feature for adding zones to your existing ticket. If not, consider pu... ⇲

Search issue

Difficulties finding specific tram stations

Fix: To find specific tram stations more easily, use the search function in the app. Enter the name of the tram station or the tram line number t... ⇲

SBB does not remember search parameters

Fix: To ensure the app remembers your search parameters, try logging out and back into your account, or clearing the app's cache in your device s... ⇲

Bugs issue

EasyRide function can be buggy

Fix: If you experience issues with the EasyRide function, try restarting the app or your device to see if that resolves the problem. Ensure that... ⇲

Offline issue

Lacks offline access to schedules

Fix: To access schedules offline, download the relevant schedules or timetables from the SBB website before your trip. Save them as PDFs or take... ⇲

Customization issue

No option to filter for bike-friendly trains

Fix: To find bike-friendly trains, check the train details before purchasing your ticket. Look for icons or notes indicating bike accessibility.... ⇲

Requires manual input for itineraries not covered by passes

Fix: For itineraries not covered by passes, create a template in the app for frequently traveled routes. This can save time on manual input for f... ⇲

UI issue

No map showing carriage locations

Fix: If the app does not provide a map of carriage locations, check the SBB website or inquire at the station for information on carriage layouts... ⇲

Support issue

Limited support for special packages

Fix: If the app does not support special packages, check the SBB website for available packages and purchase them directly there. You can also in... ⇲

Notifications issue

Notifications for ride completion are unreliable

Fix: To improve the reliability of notifications, ensure that your app notifications are enabled in your device settings. Check the app settings... ⇲

Have a specific Problem? Resolve Your Issue below:

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Private Data SBB collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Identifiers
- Usage Data
- Diagnostics