fix problems on Napster [iphone]

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—— Run into issues on Napster? Get help pending when official support gets back to you!

Napster - Top Music & Radio
Info:
company: Rhapsody International Inc.
: http://help.napster.com/
: www.napster.com
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Freezing issue

Napster freezes on music video screen

Fix: Force close the app by double-tapping the home button and swiping up on the Napster app. Then, reopen the app to see if the issue persists.... ⇲
 
Bugs issue

Randomly skips songs in playlists

Fix: Check if the 'Shuffle' feature is turned on. If it is, try turning it off to see if that resolves the issue. You can find this option in the... ⇲

Random albums play after finishing a playlist

Fix: Check if the 'Autoplay' feature is enabled in the app settings. If it is, try disabling it to prevent random albums from playing after your... ⇲

Randomly adds all songs in a playlist to the queue

Fix: Check if there is a setting that allows for automatic addition of songs to the queue. If so, disable this feature to prevent random addition... ⇲

Cannot delete songs easily

Fix: To delete a song from a playlist, tap on the song and look for an option to remove or delete it. This is often represented by a trash can ic... ⇲
 
Downloads issue

Playlists do not maintain downloaded songs

Fix: Ensure that you have enough storage space on your device. If your device is low on storage, the app may not be able to maintain downloaded s... ⇲
 
Syncing issue

Songs disappear from playlists

Fix: Check if the songs are still available in the Napster library. Sometimes, songs may be removed from the service, causing them to disappear f... ⇲
 
Network issue

Cannot add albums or artists while on Wi-Fi

Fix: Check your Wi-Fi connection to ensure it is stable. You can do this by trying to load a webpage in your browser. If the connection is weak,... ⇲

Napster does not function offline as expected

Fix: Ensure that you have downloaded the songs or playlists you want to listen to offline. Go to the playlist and look for a download option to s... ⇲
 
Crashes issue

Napster crashes frequently

Fix: Make sure your app is updated to the latest version. Go to the App Store, search for Napster, and check for updates. If an update is availab... ⇲

Napster crashes when opened

Fix: Force close the app and restart your device. This can help clear any temporary issues that may be causing the app to crash. OR If the app... ⇲
 
Updates issue

Downloaded songs are deleted after updates

Fix: Check your app settings to see if there is an option to keep downloaded songs after updates. Some apps have this feature to prevent loss of... ⇲
 
Glitches issue

Playlist cover photos change unexpectedly

Fix: Try manually changing the cover photo of the playlist. Tap on the playlist, select 'Edit', and then choose a new cover photo. This can somet... ⇲
 
Features issue

No lyrics available for songs

Fix: Check if the lyrics feature is enabled in the app settings. Sometimes, this feature can be turned off by default. OR If lyrics are still... ⇲

Napster is trying to do too much with music videos and radio playlists

Fix: If you find the app overwhelming, consider focusing on one feature at a time. For example, use the app primarily for music streaming and avo... ⇲
 
Compatibility issue

Interface not updated for newer devices

Fix: Check for any available updates for the app in the App Store. Developers often release updates to improve compatibility with newer devices.... ⇲

Napster does not work properly on Xbox One

Fix: Ensure that both your Xbox One and the Napster app are updated to the latest versions. Check for updates in the Xbox Store for the app and i... ⇲
 
UI issue

Queue functionality is complicated

Fix: Familiarize yourself with the queue feature by accessing the help section within the app. This can provide guidance on how to effectively us... ⇲

Difficult to navigate new layout

Fix: Take some time to explore the app and familiarize yourself with the new layout. Look for a tutorial or help section within the app that can... ⇲

No alphabet scrolling feature for artists or albums

Fix: Try using the search bar to quickly find artists or albums instead of scrolling. This can save time and help you locate what you're looking... ⇲
 
Audio issue

Inability to pause or stop playback without closing the app

Fix: Try using the control center on your iPhone to pause or stop playback. Swipe down from the top right corner of your screen to access the con... ⇲

Music quality has declined

Fix: Check your audio quality settings in the app. Go to Settings > Audio Quality and ensure that it is set to the highest available quality. O... ⇲

Napster does not allow multiple devices to play simultaneously

Fix: Check the app's settings to see if there is an option to enable multi-device playback. Some apps have this feature, while others do not. O... ⇲

Inconsistent music playback

Fix: Check your internet connection if you are streaming music. A weak connection can cause playback issues. Try switching to a different Wi-Fi n... ⇲
 
Login issue

Napster logs out frequently

Fix: Check your internet connection. A weak or unstable connection can cause the app to log you out. Ensure you have a stable Wi-Fi or cellular c... ⇲
 
Search issue

Cannot find specific albums or artists easily

Fix: Use specific keywords or phrases when searching for albums or artists. Try including the year of release or the genre to narrow down the res... ⇲
 
Support issue

Customer service is unhelpful

Fix: Utilize the app's help or FAQ section for common issues. This can often provide quicker solutions than contacting customer service. OR Co... ⇲
 
Security issue

Issues with account security and unauthorized access

Fix: Change your password immediately to secure your account. Use a strong password that includes a mix of letters, numbers, and symbols. OR E... ⇲
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 what users are saying
Good experience
87.7%

Bad experience
9.0%

Neutral
3.2%

~ from our NLP analysis of 15,315 combined software ratings.

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 Private Data Napster collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Napster: $13.99 Music from every angle
  2. Napster: $13.99 Music from every angle
  3. Napster Family: $19.99 Music from every angle
  4. Napster: $129.99 Music from every angle
  5. Napster Family: $19.99 Music from every angle
  6. Napster Family: $199.99 Music from every angle
  7. Napster: $129.99 Music from every angle
  8. Napster Family: $199.99 Music from every angle