fix problems on Musicana [iphone]

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—— Run into issues on Musicana? Get help pending when official support gets back to you!

Musicana - Organizer & Player
Info:
company: TDR
: https://musicana.app
: musicana.app
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Search issue

Limited search functionality for songs

Fix: Try using specific keywords or phrases when searching for songs. Include the artist's name, song title, or album name to narrow down results... ⇲
 
Slow issue

Lag when switching songs or using queue

Fix: To reduce lag, try clearing the app's cache. Go to your iPhone settings, find Musicana, and select 'Clear Cache' if available. This can help... ⇲
 
Storage issue

Musicana takes up excessive storage space

Fix: Check the storage usage of the app in your iPhone settings. If it is taking up too much space, consider deleting songs or albums that you no... ⇲
 
Network issue

Connectivity issues when offline

Fix: Ensure that you have downloaded your music for offline listening. Go to your playlists and check if the songs are marked for offline use. If... ⇲
 
Loading issue

Video buffering and loading problems

Fix: Check your internet connection speed. If you are on a slow connection, try switching to a faster Wi-Fi network. If you are using mobile data... ⇲

Search results do not fully load

Fix: Ensure that your internet connection is stable. If you are on a weak connection, try switching to a stronger Wi-Fi network or using mobile d... ⇲

Certain songs fail to load or play

Fix: Check your internet connection to ensure it is stable. If the song is not downloaded, try downloading it again while connected to Wi-Fi. O... ⇲
 
Backup issue

Playlist backup feature does not work properly

Fix: Manually back up your playlists by exporting them to a text file or taking screenshots of your playlists. This way, you can recreate them if... ⇲
 
Ads issue

Ads interrupt music playback

Fix: If you are using a free version of the app, consider upgrading to a paid version if available, as this may remove ads. Alternatively, try us... ⇲

Paid ad-free version still shows ads

Fix: Ensure that you are logged into the correct account associated with your paid subscription. Sometimes, being logged into a different account... ⇲
 
Glitches issue

Glitches when changing songs with phone locked

Fix: Try updating the app to the latest version, as updates often fix bugs and glitches. If the problem persists, consider restarting your device... ⇲
 
Audio issue

Music pauses when switching to other apps

Fix: Check the app settings to see if there is an option to allow background playback. Enabling this feature can help prevent music from pausing... ⇲

AirPods disconnection causes music to play loudly

Fix: Adjust the volume settings on your iPhone before connecting your AirPods. This can help prevent sudden loud playback when they disconnect.... ⇲
 
Syncing issue

Cached music needs to be re-cached frequently

Fix: Ensure that you have a stable internet connection when caching music. If you frequently lose connection, consider downloading songs for offl... ⇲
 
Bugs issue

Shuffle play does not function as expected

Fix: Try toggling the shuffle feature off and then back on. This can sometimes reset the shuffle function and improve its performance. OR If t... ⇲
 
Settings issue

Inability to share playlists

Fix: Check the app settings for any sharing options. If available, follow the prompts to share your playlists via social media or messaging apps.... ⇲
 
Customization issue

No option to select album covers

Fix: Check if the app has an option to edit album details in the settings. If available, you may be able to change album covers directly within t... ⇲
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 what users are saying
Good experience
92.3%

Bad experience
4.5%

Neutral
3.2%

~ from our NLP analysis of 25,051 combined software ratings.

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 Private Data Musicana collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics