fix problems on Qobuz [iphone]

—— Run into issues on Qobuz? Get help pending when official support gets back to you!

Qobuz: Music & Editorial

Info:

company: Qobuz

: http://www.qobuz.com/store-router/mobile/help/contact?utm_source=apple&utm_medium=appstore

Chat with our AI-based Qobuz Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

App frequently crashes

Fix: 1. Update the App: Go to the App Store, search for Qobuz, and check if there’s an update available. If so, download and install it. Updates... »»

Playback errors occur often

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue persi... »»

UI issue

Player disappears in search menu

Fix: 1. Restart the App: Close the app completely and reopen it. This can help refresh the interface and restore the player. 2. Update the App: E... »»

Slow issue

Slow load and buffer times

Fix: 1. Check Your Internet Speed: Use a speed test app to check your connection. If it’s slow, try resetting your router or switching to a diffe... »»

App slow to respond

Fix: 1. Close Background Apps: Free up memory by closing other apps running in the background. 2. Restart Your Device: Restarting your iPhone can... »»

Customization issue

Limited music selection

Fix: 1. Explore Playlists: Check curated playlists or explore different genres within the app to discover more music. 2. Use Search Function: Uti... »»

Inability to create custom stations

Fix: 1. Use Playlists: Create playlists based on your favorite songs or artists as a workaround for custom stations. 2. Explore Radio Feature: Ch... »»

Favorites section limited to 300 items

Fix: 1. Organize Favorites: Regularly review and remove less favored items to make space for new favorites. 2. Create Playlists: Instead of using... »»

No shuffle all favorites option

Fix: 1. Create a Playlist: Add all your favorite songs to a playlist and use the shuffle feature there as a workaround. 2. Use Third-Party Apps:... »»

Missing features for album favorites

Fix: 1. Use Playlists: Create playlists for your favorite albums as a workaround to organize them better. 2. Explore App Settings: Check if there... »»

Inadequate classical music selection

Fix: 1. Explore Playlists: Look for curated classical music playlists within the app to find more options. 2. Use Search Function: Search for spe... »»

Downloads issue

Download issues with purchased tracks

Fix: 1. Check Storage Space: Ensure your device has enough storage space for downloads. Go to Settings > General > iPhone Storage to manage space... »»

App logs out unexpectedly

Fix: 1. Update the App: Ensure you have the latest version of Qobuz, as updates may fix logout issues. 2. Check Account Settings: Go to Settings... »»

Glitches issue

Subscription glitches

Fix: 1. Check Payment Method: Ensure your payment method is valid and up to date in your account settings. 2. Log Out and Back In: Sometimes, log... »»

Glitches with high-res streaming

Fix: 1. Check Internet Speed: Ensure you have a fast and stable internet connection for high-res streaming. 2. Lower Streaming Quality: Temporari... »»

Support issue

No direct customer support

Fix: 1. Use Help Section: Check the app’s help or FAQ section for common issues and solutions. 2. Community Forums: Look for user forums or commu... »»

Bugs issue

Inconsistent auto play functionality

Fix: 1. Check Settings: Go to Settings > Playback and ensure auto play is enabled. 2. Restart the App: Close and reopen the app to reset playback... »»

App does not remember last position

Fix: 1. Check Settings: Ensure that the 'Remember Last Position' feature is enabled in the app settings if available. 2. Restart the App: Close t... »»

Mislabeled genres

Fix: 1. Manually Search: Use the search function to find music by artist or album instead of relying on genre labels. 2. Create Playlists: Organi... »»

Storage issue

Temporary files created during downloads

Fix: 1. Clear Cache: Regularly clear the app cache to remove temporary files. Go to Settings > Qobuz > Clear Cache. 2. Manage Storage: Go to Sett... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

93.0%

Bad experience

3.8%

Neutral

3.1%

~ from our NLP analysis of 13,470 combined software ratings.

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Music | Bowers & Wilkins

TIDAL Music: HiFi Sound

Private Data Qobuz collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Contact Info
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- User Content
- Identifiers
- Diagnostics

Cost of Subscriptions

STUDIO: $16.99 The monthly subscription in Hi-Res audio
Studio Premier: $19.49 L'abonnement mensuel en qualité Hi-Res audio
STUDIO PREMIER: $19.49 The monthly subscription in Hi-Res audio
PREMIUM: $12.99 The difference of Qobuz, accessible to all
Studio Premier: $6.99 Toda la diferencia Qobuz, accesible a todos.
Hi-Fi: $25.99 All of Qobuz in FLAC 16-Bit 44.1 kHz
Studio Premier: $8.49 Toda la diferencia Qobuz, accesible a todos.
STUDIO PREMIER: $19.49 Das monatliche Abonnement in Hi-res Audio
STUDIO PREMIER: $19.90 The monthly subscription in Hi-Res audio
HI-FI: $26.49 All of Qobuz in 16-Bit 44.1 kHz FLAC, the market's subscription of reference.