fix problems on WSJ Print Edition [iphone]

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—— Run into issues on WSJ Print Edition? Get help pending when official support gets back to you!

WSJ Print Edition
Info:
company: Dow Jones & Company, Inc., publisher of The Wall Street Journal.
: https://www.customercenter.wsj.com/contact
: www.customercenter.wsj.com
Chat with our AI-based WSJ Print Edition Support
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UI issue

Scrolling issues in Fit mode

Fix: 1. Exit Fit mode by tapping the 'Fit' button again to return to the standard view. 2. Scroll through the article in standard mode to see if... ⇲

Zooming causes page instability

Fix: 1. Instead of using pinch-to-zoom, try double-tapping on the text to zoom in. This can sometimes provide a more stable zoom experience. 2. I... ⇲

Photos do not enlarge in articles

Fix: 1. Tap on the photo to see if it opens in a larger view. If it does not, try tapping and holding the photo to see if a menu appears with an... ⇲

Navigation returns to front page when reopening

Fix: 1. Ensure that you are logged into your account before closing the app. This may help the app remember your last position. 2. Check for any... ⇲
 
Downloads issue

Limited offline access to articles

Fix: 1. Before going offline, open the articles you want to read and allow them to fully load. 2. Use the 'Save for Offline' feature if available... ⇲
 
Syncing issue

Inconsistent article continuation

Fix: 1. Check if there are any updates available for the app that may fix this issue. 2. If the problem persists, try navigating back to the main... ⇲
 
Compatibility issue

Regular app not included in tablet subscription

Fix: 1. Check your subscription details in the app settings to confirm what is included. 2. If the regular app is not included, consider using th... ⇲
 
Sharing issue

Difficult to share articles

Fix: 1. Look for a 'Share' button within the article view; it may be represented by an icon. Tap it to see sharing options. 2. If sharing is stil... ⇲
 
Security issue

Requires convoluted password for access

Fix: 1. Use a password manager to store and autofill your password for easier access. 2. If you find the password too complex, consider changing... ⇲
 
Updates issue

Limited number of days to access past articles

Fix: 1. Regularly save or bookmark articles you want to keep for future reference. 2. Consider taking notes or screenshots of important articles... ⇲

Print layout not updating throughout the day

Fix: 1. Refresh the app by pulling down on the main screen to see if the layout updates. 2. Check for any app updates that may address this issue... ⇲
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 what users are saying
Good experience
96.3%

Bad experience
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Neutral
1.4%

~ from our NLP analysis of 8,081 combined software ratings.

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 Private Data WSJ Print Edition collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
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