fix problems on MyMerrill [iphone]

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—— Run into issues on MyMerrill? Get help pending when official support gets back to you!

MyMerrill
Info:
company: Merrill Lynch, Pierce, Fenner, and Smith Inc.
: https://olui2.fs.ml.com/sve/pages/ecmsmodalpopup.aspx?Type=contactinfo-modal
: www.mymerrill.com
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Slow issue

Slow login times

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for MyMerrill, and check for any available updates. Updat... ⇲
 
Login issue

Touch ID fails to work

Fix: Make sure that Touch ID is enabled for the MyMerrill app. Go to Settings > MyMerrill > Enable Touch ID. If it is already enabled, try disabl... ⇲

No indication of issues during login

Fix: Check your internet connection before logging in. A weak connection can lead to login issues without clear error messages. OR If you enco... ⇲
 
Compatibility issue

Inconsistent app performance across devices

Fix: Ensure that all devices are running the same version of the app. Check for updates in the App Store and install them on all devices. OR I... ⇲

Research features are not functional on mobile

Fix: Try accessing the research features from a desktop browser instead of the mobile app, as they may be more functional there. OR Check for... ⇲

MyMerrill does not integrate well with SMS for 2FA

Fix: Check your SMS settings on your device to ensure that messages from the app are not being blocked or filtered. OR If SMS is not working,... ⇲
 
UI issue

No home button for easy navigation

Fix: Familiarize yourself with the app's navigation features. Use the back button or swipe gestures to navigate through the app. You can also cre... ⇲

No quick link to Bill Pay section

Fix: Look for a 'Payments' or 'Bill Pay' tab in the main menu. If it’s not easily accessible, consider bookmarking the page for quicker access in... ⇲

Running activity report lacks balance column

Fix: Check if there are any settings within the report generation options that allow you to customize the columns displayed. Look for a 'Customiz... ⇲

MyMerrill interface is not user-friendly

Fix: Take time to explore the app and familiarize yourself with its layout. Sometimes, understanding where features are located can improve usabi... ⇲

Frustrating profile review prompts

Fix: If the prompts are repetitive, try completing the profile review as thoroughly as possible to minimize future prompts. OR Consider provid... ⇲

Lack of intuitive design for trading

Fix: Take time to explore the trading features and familiarize yourself with the layout. Understanding the design can help improve your trading e... ⇲
 
Bugs issue

Invalid symbol errors when trading

Fix: Double-check the symbol you are entering for accuracy. Ensure that it is the correct ticker symbol for the asset you wish to trade. OR If... ⇲
 
Search issue

Difficult to find communication from brokers

Fix: Check the notifications section of the app for any messages from brokers. You can also look in the 'Messages' or 'Alerts' tab if available.... ⇲
 
Network issue

Cannot use app with VPN

Fix: Try disconnecting from the VPN and then accessing the app. Some apps have restrictions when used with VPNs due to security protocols. OR... ⇲
 
Payments issue

Complicated withdrawal process

Fix: Review the withdrawal process in the app's help section or FAQ. Familiarize yourself with the steps required to complete a withdrawal. OR... ⇲

Inability to deposit checks

Fix: Ensure that you are following the correct procedure for check deposits as outlined in the app's help section. Make sure the check is properl... ⇲

No option to connect checking account directly

Fix: Check the app's settings to see if there is an option to link your checking account. If not, consider using a different method for transferr... ⇲

Inconsistent delivery dates for bill payments

Fix: Check the payment settings to ensure that the delivery dates are set correctly. Review any notifications or alerts regarding payment process... ⇲
 
Customization issue

Too many steps for options trading

Fix: Familiarize yourself with the options trading process by reviewing the app's tutorial or help section. Understanding the steps can make the... ⇲

Difficult to group accounts in app

Fix: Explore the app's settings to see if there is an option to create groups or categories for your accounts. This may help in organizing them b... ⇲
 
Content issue

Lack of quality analyst work and articles

Fix: Explore other financial news and analysis apps or websites that provide quality content. You can use these resources alongside MyMerrill for... ⇲
 
Loading issue

MyMerrill fails to load on certain devices

Fix: Ensure that the device meets the app's minimum system requirements. Check for any available updates for your device's operating system. OR... ⇲
 
Security issue

Absurd password rules

Fix: Consider using a password manager to help generate and store complex passwords that meet the app's requirements without being overly cumbers... ⇲
 
Settings issue

Inability to subscribe to favorite reports

Fix: Look for a 'Favorites' or 'Subscriptions' option in the app's settings or report section. This may allow you to save your preferred reports.... ⇲
 
Messages issue

No next message button in messaging

Fix: Use the back button to navigate through messages if there is no next button available. Familiarize yourself with the messaging interface to... ⇲
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 what users are saying
Good experience
94.0%

Bad experience
3.5%

Neutral
2.5%

~ from our NLP analysis of 116,676 combined software ratings.

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 Private Data MyMerrill collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Search History