fix problems on Associate Stock [iphone]

—— Run into issues on Associate Stock? Get help pending when official support gets back to you!

Associate Stock

Info:

company: Computershare, Inc.

: http://www.computershare.com/us

Chat with our AI-based Associate Stock Support

🛠️ Common Associate Stock Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Home button unresponsive on iPhone 14+

Fix: Check for any software updates for your iPhone. Go to Settings > General > Software Update. If an update is available, download and install... ⇲

Sign-in process is unreliable

Fix: Ensure that you are using the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to reset... ⇲

Slow issue

Associate Stock loads slowly

Fix: Check your internet connection. Switch between Wi-Fi and cellular data to see if the loading speed improves. If using Wi-Fi, try restarting... ⇲

UI issue

UI feels outdated

Fix: Check for app updates in the App Store. Developers often release updates that improve the user interface and experience. Go to the App Store... ⇲

Documents page hard to read in dark mode

Fix: Switch to light mode temporarily to read documents more easily. Go to Settings > Display & Brightness and select 'Light'. OR If the app a... ⇲

Payments issue

Cannot purchase shares directly

Fix: Check if the app has any restrictions or requirements for purchasing shares. Review the app's FAQ or help section for guidance on how to pur... ⇲

Frustrating selling process

Fix: Familiarize yourself with the selling process by reviewing any tutorials or help sections within the app. Understanding the steps can make t... ⇲

Requires bank info but sends checks

Fix: Check the app settings to see if there is an option to change your payment method to direct deposit instead of checks. This can streamline y... ⇲

Long transaction processing times

Fix: Check if there are any known issues with transaction processing times by reviewing the app's status page or help section. OR Consider usi... ⇲

Data issue

No historical data beyond current YTD

Fix: Look for any settings within the app that may allow you to view historical data. Sometimes, this feature is hidden in advanced settings or r... ⇲

Limited performance tracking

Fix: Explore the app's settings to see if there are options to enable more detailed performance tracking or reports. OR Consider using a suppl... ⇲

Glitches issue

Glitches when navigating pages

Fix: Try uninstalling and reinstalling the app. This can resolve glitches caused by corrupted files. Go to Settings > General > iPhone Storage, f... ⇲

Security issue

PIN recognition issues

Fix: Double-check that you are entering the correct PIN. If you have forgotten it, look for a 'Forgot PIN' option to reset it. OR If the app a... ⇲

Customization issue

No ability to change contribution rates

Fix: Review the app's settings or account management section to see if there is an option to adjust contribution rates. Sometimes this feature is... ⇲

Crashes issue

Associate Stock crashes frequently

Fix: Ensure that your iPhone has enough storage space. Go to Settings > General > iPhone Storage and check available space. If low, delete unnece... ⇲

Generic error during sign-in

Fix: Try logging in from a different network (Wi-Fi vs. cellular) to rule out connectivity issues. If the problem persists, restart your device a... ⇲

Repeated login errors

Fix: Ensure that your internet connection is stable and try logging in again. If you continue to experience issues, reset your password to rule o... ⇲

Registration issue

Phone number validation issues

Fix: Ensure that you are entering your phone number in the correct format. Check if the app requires a specific country code or format. OR Try... ⇲

Updates issue

Language change issues after updates

Fix: Check the app settings to see if there is an option to manually select your preferred language. Sometimes updates reset language preferences... ⇲

Requires re-entering login info after updates

Fix: Ensure that you are using the 'Remember Me' feature if available during login to avoid re-entering your credentials after updates. OR Kee... ⇲

Account issue

Inability to use US mobile numbers for account

Fix: Check if there are any specific requirements for phone numbers in the app's FAQ or help section. Sometimes, certain formats or codes are req... ⇲

Installation issue

Associate Stock deleted but still shows as installed

Fix: Restart your iPhone to refresh the app list. Sometimes, the system needs a reboot to update the app status. OR If the issue persists, try... ⇲