fix problems on EXCEED [iphone]

—— Run into issues on EXCEED ? Get help pending when official support gets back to you!

EXCEED by Money Network

Info:

company: First Data Corporation

: http://exceedcard.com

: exceedcard.com

Chat with our AI-based EXCEED Support

🛠️ Common EXCEED Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

EXCEED frequently fails to sign in

Fix: 1. Ensure your internet connection is stable. Switch between Wi-Fi and mobile data to see if the issue persists. 2. Clear the app cache by g... ⇲

Face ID rarely works

Fix: 1. Go to Settings > Face ID & Passcode and ensure that Face ID is set up for the EXCEED app. 2. If it’s already set up, try resetting Face I... ⇲

Loading issue

EXCEED takes too long to load

Fix: 1. Check your internet connection and switch to a more stable network if necessary. 2. Clear the app cache by going to Settings > General >... ⇲

Account issue

Account balance often not displayed

Fix: 1. Ensure you have a stable internet connection. 2. Log out of the app and log back in to refresh your account information. OR 3. Check f... ⇲

Password reset process often fails

Fix: 1. Ensure you are using a valid email address associated with your account. 2. Check your spam/junk folder for the password reset email. O... ⇲

Notifications issue

Inconsistent notifications for transactions

Fix: 1. Go to Settings > Notifications > EXCEED and ensure notifications are enabled. 2. Check if Do Not Disturb mode is turned on and disable it... ⇲

Glitches issue

EXCEED glitches during important transactions

Fix: 1. Before making a transaction, ensure your app is updated to the latest version. 2. Close other apps running in the background to free up r... ⇲

Frequent error messages during login

Fix: 1. Double-check your login credentials for accuracy. 2. Clear the app cache by going to Settings > General > iPhone Storage > EXCEED > Offlo... ⇲

Multiple attempts needed to access account

Fix: 1. Ensure your login credentials are correct and saved in a password manager if necessary. 2. Clear the app cache by going to Settings > Gen... ⇲

Crashes issue

EXCEED crashes after updates

Fix: 1. After an update, restart your iPhone to clear any temporary issues. 2. Check for any additional updates in the App Store that may fix bug... ⇲

Payments issue

Difficulties in transferring money

Fix: 1. Ensure you have a stable internet connection before initiating a transfer. 2. Double-check the recipient's information for accuracy. OR... ⇲

Monthly maintenance fees in addition to ATM fees

Fix: 1. Review your account settings to see if there are options to waive the maintenance fee, such as maintaining a minimum balance. 2. Consider... ⇲

Inability to access piggy bank funds

Fix: 1. Ensure you are logged into the correct account that holds the piggy bank funds. 2. Check for any app updates in the App Store and install... ⇲

Support issue

Customer service unhelpful

Fix: 1. Utilize the app's FAQ section for common issues and solutions. 2. Document your issues clearly to provide context if you need to reach ou... ⇲

Security issue

Fraud detection notifications unreliable

Fix: 1. Regularly check your account activity manually to ensure all transactions are legitimate. 2. Enable all available security features in th... ⇲

EXCEED does not remember trusted devices

Fix: 1. Ensure that you are logged into the app on the device you want to remember. 2. Check your app settings to see if there is an option to ma... ⇲

Syncing issue

EXCEED does not update account activity

Fix: 1. Log out of the app and log back in to refresh your account information. 2. Check for any app updates in the App Store and install them.... ⇲

Bugs issue

EXCEED redirects without completing actions

Fix: 1. Ensure your internet connection is stable. 2. Clear the app cache by going to Settings > General > iPhone Storage > EXCEED > Offload App,... ⇲

Updates issue

EXCEED performance worsens with updates

Fix: 1. After an update, restart your iPhone to clear any temporary issues. 2. Check for any additional updates in the App Store that may fix per... ⇲

Network issue

Frequent server connection errors

Fix: 1. Check your internet connection and switch between Wi-Fi and mobile data to see if the issue persists. 2. Restart your iPhone to refresh t... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

90.3%

Bad experience

7.1%

Neutral

2.6%

~ from our NLP analysis of 21,032 combined software ratings.

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Private Data EXCEED collects from your iPhone

Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Contact Info
- Contacts
- Usage Data
- Diagnostics