fix problems on Seamless [iphone]

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—— Run into issues on Seamless? Get help pending when official support gets back to you!

Seamless: Local Food Delivery
Info:
company: Seamless North America, LLC
: http://www.seamless.com/Food-Delivery/Help.m
: www.seamless.com
Chat with our AI-based Seamless Support
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Payments issue

High delivery and service fees

Fix: Look for promotions or discounts that may be available in the app. Sometimes, restaurants offer reduced fees during certain hours or for spe... ⇲

Payment processing errors

Fix: Ensure that your payment information is up to date in the app. Go to your account settings and verify your credit card details or payment me... ⇲

Lack of transparency in fees

Fix: Before placing an order, review the total cost breakdown in the app to understand all fees associated with your order. OR Keep an eye out... ⇲

Hidden delivery fees until checkout

Fix: Always review the total cost before finalizing your order to ensure you are aware of all fees. This can help you avoid surprises at checkout... ⇲

Limited refund options for issues

Fix: Familiarize yourself with the app's refund policy to understand what situations qualify for a refund and how to request one. OR If you en... ⇲
 
UI issue

Confusing menu options

Fix: Take your time to read through the menu carefully. If you have questions about specific items, consider calling the restaurant directly for... ⇲
 
Bugs issue

Multiple vendors for the same address

Fix: When placing an order, check the vendor's ratings and reviews to choose the best option available for your address. You can also compare del... ⇲

Frequent order cancellations

Fix: Monitor your order status closely and be proactive in contacting the restaurant if you notice any issues. This can help prevent cancellation... ⇲

Automatic submission of reviews

Fix: If you prefer not to have your reviews submitted automatically, consider writing your review in a separate document first and then submittin... ⇲

Incorrect menu items

Fix: If you receive the wrong item, take a photo and report it through the app's support feature to request a resolution or refund. OR Before... ⇲
 
Support issue

Inadequate restaurant support for online menus

Fix: If you notice discrepancies in the menu, consider reaching out to the restaurant directly to confirm menu items and availability before plac... ⇲

Poor customer service response

Fix: Utilize the in-app chat feature for quicker responses, if available. This may provide a more immediate way to get assistance. OR Document... ⇲

Language barriers with delivery drivers

Fix: Use the app's messaging feature to communicate any important delivery instructions in simple terms or use translation tools if necessary.... ⇲
 
Account issue

Inability to update contact information

Fix: Check the app settings to see if there is an option to edit your profile information. If not, try logging out and back in to refresh your ac... ⇲
 
Syncing issue

Inconsistent order tracking

Fix: Refresh the app or check your internet connection to ensure you are receiving real-time updates. Sometimes, a poor connection can affect tra... ⇲
 
Notifications issue

Issues with app notifications

Fix: Check your device settings to ensure that notifications for the app are enabled. Go to Settings > Notifications > [App Name] and toggle noti... ⇲
 
Updates issue

Removal of rewards program

Fix: Check the app for any new loyalty programs or promotions that may have replaced the rewards program. Sometimes, companies update their offer... ⇲

Removal of menu categories

Fix: Use the search function in the app to find specific items or types of cuisine that may no longer be categorized. OR Consider providing fe... ⇲
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 what users are saying
Good experience
96.7%

Bad experience
1.9%

Neutral
1.4%

~ from our NLP analysis of 484,945 combined software ratings.

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 Private Data Seamless collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Other Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data