fix problems on Caviar [iphone]

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—— Run into issues on Caviar? Get help pending when official support gets back to you!

Caviar - Order Food Delivery
Info:
company: Caviar, Inc.
: https://www.trycaviar.com/help
: www.trycaviar.com
Chat with our AI-based Caviar Support
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Updates issue

Inaccurate order status updates

Fix: Refresh the app regularly to get the most current status of your order. Sometimes, closing and reopening the app can help update the informa... ⇲

Restaurants listed as available but closed

Fix: Before placing an order, check the restaurant's hours of operation on their website or social media to confirm they are open. OR If you e... ⇲
 
Support issue

Drivers marking orders as delivered when not

Fix: If your order is marked as delivered but you haven't received it, immediately check the delivery address in the app to ensure it was correct... ⇲

Difficulty contacting support

Fix: Use the in-app support feature, which is often the fastest way to get help. Look for a 'Help' or 'Support' button in the app's menu. OR I... ⇲

Frequent order cancellations

Fix: Before placing an order, check the restaurant's current status in the app. If they have a history of cancellations, consider choosing a diff... ⇲

Missing items from orders

Fix: When your order arrives, check the items immediately. If something is missing, take a photo of the order and report it through the app's sup... ⇲

Inconsistent communication from customer service

Fix: Document your interactions with customer service, including dates and times, to help track your issues and follow up if necessary. OR If... ⇲

Drivers picking up multiple orders causing delays

Fix: When ordering, consider placing your order during off-peak hours when drivers are less likely to be busy with multiple deliveries. OR If... ⇲

Cold food upon delivery

Fix: If your food arrives cold, take a photo and report it through the app's support feature to request a resolution or refund. OR Consider or... ⇲

Lack of proactive service recovery

Fix: If you experience an issue, proactively reach out to customer service through the app to report it and request compensation if applicable.... ⇲

Inability to reach customer service by phone

Fix: Use the in-app chat or email support options, which are often more effective than phone calls for getting assistance. OR If you prefer ph... ⇲
 
Account issue

Account deactivation without explanation

Fix: Check your email for any notifications from the app regarding your account status. Sometimes, deactivation can be due to a violation of term... ⇲
 
Security issue

Hacked accounts with no response from support

Fix: Immediately change your password through the app or website to secure your account. Use a strong, unique password that you haven't used befo... ⇲
 
Payments issue

Limited refund policy

Fix: Before placing an order, review the app's refund policy in the help section to understand what situations qualify for a refund. OR If you... ⇲

Inconsistent delivery fees

Fix: Check the delivery fee before placing your order, as it can vary based on distance, time, and restaurant. This information is usually displa... ⇲
 
UI issue

Caviar interface issues

Fix: Try closing and reopening the app to see if that resolves any interface glitches. Ensure your app is updated to the latest version for optim... ⇲
 
Network issue

Unreliable delivery tracking

Fix: If the tracking feature is not working, try refreshing the app or checking your internet connection to ensure it is stable. OR If trackin... ⇲
 
Settings issue

Confusing promotional offers

Fix: Before placing an order, read the terms and conditions of any promotional offers to understand how they work and what restrictions apply.... ⇲
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 what users are saying
Good experience
94.7%

Bad experience
4.0%

Neutral
1.4%

~ from our NLP analysis of 168,165 combined software ratings.

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 Private Data Caviar collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data