fix problems on Postmates [iphone]

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Postmates - Food Delivery

Info:

company: Uber Technologies, Inc.

: https://help.uber.com/postmates

: www.postmates.com

Chat with our AI-based Postmates Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

Incorrect orders

Fix: Double-check your order before finalizing it. Ensure that all items are correct and any special instructions are clearly noted. If you recei... »»

Burnt food

Fix: When placing your order, add specific instructions for how you would like your food prepared (e.g., 'well done' or 'not burnt'). If you rece... »»

Slow issue

Late deliveries

Fix: Check the estimated delivery time when placing your order. If the delivery is late, you can track the driver in the app. If the delay is sig... »»

Long wait times

Fix: Check the estimated delivery time before placing your order. If the wait time is longer than expected, you can track the driver in the app a... »»

Settings issue

Inability to cancel orders

Fix: If you need to cancel an order, do so as soon as possible. Go to 'Orders', select the order, and tap 'Cancel Order'. If the option is not av... »»

Support issue

Unresponsive customer service

Fix: If you encounter unresponsive customer service, try reaching out through multiple channels: the app, email, or social media. Document your i... »»

Lack of contact options

Fix: Use the in-app support feature to contact customer service. Go to 'Account', then 'Help', and select the relevant issue to get assistance.... »»

Generic customer service responses

Fix: When contacting customer service, provide detailed information about your issue to help them understand your situation better. This may lead... »»

Rude drivers

Fix: If you encounter a rude driver, document the incident and report it through the app by selecting the order and tapping 'Help'. Include detai... »»

No live support

Fix: Use the in-app support feature to submit your issue. While it may not be live, it is the quickest way to get assistance from customer servic... »»

Payments issue

Hidden fees

Fix: Review the total cost of your order before confirming it. The app should display all fees, including delivery and service fees. If you notic... »»

Payment method issues

Fix: Ensure that your payment method is valid and has sufficient funds. You can check this in the app under 'Account' > 'Payment Methods'. If the... »»

Difficulty in obtaining refunds

Fix: If you need a refund, report the issue through the app by selecting the order and tapping 'Help'. Provide all necessary details to expedite... »»

Bugs issue

Missing items

Fix: When you receive your order, check it immediately to ensure all items are included. If something is missing, take a photo and report it thro... »»

App errors

Fix: If you encounter app errors, try closing the app completely and reopening it. If the problem persists, check for updates in the App Store an... »»

Drivers not following instructions

Fix: When placing your order, include clear and concise instructions for the driver in the special instructions section. If the driver does not f... »»

Frequent order mix-ups

Fix: When placing your order, double-check all items and special instructions. If you receive the wrong order, report it through the app with a p... »»

Security issue

Unauthorized charges

Fix: Check your payment history in the app to identify any unauthorized charges. If you find any, take a screenshot and report it to customer ser... »»

Network issue

Poor communication with restaurants

Fix: If you experience poor communication with a restaurant, try contacting them directly through their phone number if available. This can somet... »»

Updates issue

Inconsistent menu prices

Fix: Before placing an order, compare the prices in the app with the restaurant's official menu. If you notice discrepancies, report them to cust... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

94.8%

Bad experience

3.4%

Neutral

1.9%

~ from our NLP analysis of 2,003,605 combined software ratings.

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Private Data Postmates collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Contact Info
- Search History
- Identifiers
- Usage Data
- Other Data
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data
- Diagnostics
- Other Data