fix problems on Instacart [iphone]

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Instacart: Groceries & Food
Info:
company: Maplebear Inc
: http://instacart.com/help
: instacart.com
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Glitches issue

Glitches when signing in with Apple

Fix: Ensure that your iOS is updated to the latest version. Go to 'Settings' > 'General' > 'Software Update' to check for updates. After updating... ⇲
 
Payments issue

Prices increase after checkout

Fix: Before finalizing your order, review the order summary carefully. If you notice price changes, check if any items have been substituted or i... ⇲

Hidden costs and fees increase total cost

Fix: Review the pricing breakdown before checkout. Look for any additional fees listed, such as delivery or service fees, and factor these into y... ⇲

Additional unexpected charges on orders

Fix: Before placing your order, review the total cost carefully, including any delivery or service fees. Make sure to check for any promotions th... ⇲
 
Bugs issue

Inability to add items after order placement

Fix: Once an order is placed, you typically cannot add items. However, you can place a new order for additional items. To do this, go back to the... ⇲

Frequent order issues and poor replacements

Fix: When placing an order, make sure to specify your preferences in the notes section for each item. This can help shoppers understand your need... ⇲

Shoppers do not follow instructions

Fix: Clearly outline your preferences in the notes section for each item when placing your order. Be specific about what you want or do not want.... ⇲

Late deliveries

Fix: Check the estimated delivery time when placing your order. If your order is late, you can track it in the app to see the current status. O... ⇲

Excessive plastic wrapping

Fix: When placing your order, leave a note for the shopper requesting minimal packaging or specific packaging preferences. OR If you receive e... ⇲

Inability to cancel orders quickly

Fix: To cancel an order, go to 'Your Orders' in the app, select the order you wish to cancel, and look for a 'Cancel Order' option. This is usual... ⇲

Inconsistent shopper quality

Fix: Provide detailed instructions for each item in your order to help shoppers understand your preferences better. OR If you consistently hav... ⇲

Lack of reusable bags for deliveries

Fix: When placing your order, leave a note for the shopper requesting the use of reusable bags if available. OR Consider using your own bags f... ⇲

Rotten or expired produce received

Fix: When placing your order, specify in the notes that you want only fresh produce and include any specific preferences you have. OR If you r... ⇲

Inadequate training for shoppers on substitutions

Fix: When placing your order, provide clear instructions on what substitutions are acceptable or preferred for each item. OR If you receive an... ⇲
 
Account issue

Deactivated accounts due to delivery address issues

Fix: Ensure that your delivery address is accurate and complete. Double-check for any typos or missing information in your profile settings. OR... ⇲

Inability to remove loyalty cards from account

Fix: Go to your account settings in the app, navigate to 'Loyalty Cards', and look for an option to remove or edit your loyalty cards. OR If y... ⇲
 
Support issue

Poor customer service response

Fix: Use the in-app help feature to find answers to common questions or issues. This may provide quicker solutions than waiting for a response.... ⇲
 
Notifications issue

Spam notifications from the app

Fix: Go to 'Settings' in the app, then 'Notifications', and adjust your preferences to limit the types of notifications you receive. OR If you... ⇲
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 what users are saying
Good experience
96.1%

Bad experience
2.3%

Neutral
1.6%

~ from our NLP analysis of 3,856,357 combined software ratings.

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