fix problems on Tencent Video [iphone]

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—— Run into issues on Tencent Video? Get help pending when official support gets back to you!

Tencent Video
Info:
company: Image Future Investment (HK) Limited
: https://wetv.vip/static/help.html?language=en
: wetv.vip
Chat with our AI-based Tencent Video Support
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Account issue

Tencent Video does not recognize VIP membership

Fix: 1. Ensure you are logged into the correct account that has the VIP membership. Go to the account settings in the app and verify your login d... ⇲

confusing subscription details

Fix: 1. Review the subscription options within the app. Go to the account settings and look for subscription details to clarify what each plan of... ⇲
 
Video issue

videos unavailable in region

Fix: 1. Check if the video is indeed restricted in your region. Sometimes, the app may not have the rights to show certain content in specific ar... ⇲

video skips ahead

Fix: 1. Check your internet connection. A slow or unstable connection can cause buffering issues, leading to videos skipping. Try switching to a... ⇲

region restrictions on previously available content

Fix: 1. Check if the content is still available in your region. Sometimes, licensing agreements change, and content may be removed. 2. Use a VPN... ⇲
 
UI issue

cumbersome navigation

Fix: 1. Familiarize yourself with the app layout. Spend some time exploring the different sections of the app to understand where everything is l... ⇲

Tencent Video does not support landscape mode

Fix: 1. Check if the app has a setting to enable landscape mode. Go to the app settings and look for display options. 2. Rotate your iPhone to s... ⇲
 
Search issue

search function is poor

Fix: 1. Use specific keywords when searching. Instead of searching for general terms, try using the exact title of the video or the name of the a... ⇲
 
Syncing issue

watch history is unreliable

Fix: 1. Ensure that you are logged into your account consistently. If you switch accounts or log out frequently, your watch history may not be sa... ⇲

issues with account syncing

Fix: 1. Ensure you are logged into the same account on all devices. Check your login details and make sure they match across devices. 2. Log out... ⇲
 
Subtitles issue

subtitles cut off

Fix: 1. Adjust the subtitle settings in the app. Go to the settings menu and look for options to change the subtitle size or position. 2. Check... ⇲

subtitles not appearing after updates

Fix: 1. Check the subtitle settings after the update. Sometimes, updates can reset preferences. Go to the video playback screen and ensure subtit... ⇲
 
Ads issue

ads interrupt playback

Fix: 1. Check if there is an option to purchase an ad-free experience within the app. If available, consider upgrading your membership. 2. Try t... ⇲
 
Crashes issue

Tencent Video crashes or freezes

Fix: 1. Restart your iPhone. A simple restart can often resolve app crashes and performance issues. 2. Ensure that your iPhone's operating syste... ⇲
 
Support issue

no response from customer support

Fix: 1. Check the app for any FAQs or help sections that may provide answers to common issues. 2. Look for community forums or user groups onlin... ⇲
 
Loading issue

inconsistent access to content

Fix: 1. Check for any regional restrictions on the content you are trying to access. Some videos may not be available in your area. 2. Clear the... ⇲
 
Login issue

difficulties with password reset

Fix: 1. Ensure you are using the correct email or phone number associated with your account when requesting a password reset. 2. Check your spam... ⇲
 
Compatibility issue

mirroring issues with smart TVs

Fix: 1. Ensure that both your iPhone and smart TV are connected to the same Wi-Fi network. This is crucial for successful mirroring. 2. Restart... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
55.1%

Bad experience
33.8%

Neutral
11.1%

~ from our NLP analysis of 973 combined software ratings.

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 Private Data Tencent Video collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • User Content
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Monthly Subscription: $7.99 1-month auto-renewal subscription.
  2. Paid movie: $1.99 Paid movie in Tencent Video.
  3. Monthly Subscription: $7.99 1-month auto-renewal subscription.
  4. Quarterly Subsription: $21.99 3-months auto-renewal subscription
  5. Paid movie: $5.99 Paid movie in Tencent Video.
  6. Paid movie: $0.99 Paid movie in Tencent Video.
  7. Paid movie: $0.99 Paid movie in Tencent Video
  8. Yearly Subscription: $71.99 12-months auto-renewal subscription
  9. 1 Months VIP: $9.99 1 month VIP service,watch VIP videos
  10. VIP Quarterly Subscription: $21.99 3-months auto-renewal subscription.