fix problems on IQIYI [iphone]

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—— Run into issues on IQIYI? Get help pending when official support gets back to you!

iQIYI - Dramas, Anime, Shows
Info:
company: IQIYI INTERNATIONAL SINGAPORE PTE. LTD.
: https://help.iq.com/
: www.iq.com
Chat with our AI-based iQIYI Support
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UI issue
Navigation to continue watching is confusing

Fix: 1. Familiarize yourself with the interface: Spend some time exploring the app's layout. Look for a 'Continue Watching' section on the home s... »»
Font color blends into white backgrounds

Fix: 1. Adjust display settings: Go to your iPhone settings, select 'Display & Brightness', and adjust the brightness or enable 'Dark Mode' to se... »»
Difficulty scrolling through content

Fix: 1. Restart the app: Close the iQIYI app completely and reopen it to see if scrolling improves. 2. Check for updates: Ensure you have the lat... »»
 
Ads issue
VIP subscription still shows ads

Fix: 1. Log out and log back in: Sometimes, the app needs to refresh your subscription status. Log out of your account and then log back in to se... »»
 
Bugs issue
Subtitles disappear when pausing

Fix: 1. Check subtitle settings: Go to the app settings and ensure that subtitles are enabled. Sometimes, they may need to be toggled back on aft... »»
Poor subtitle translation

Fix: 1. Check subtitle settings: Ensure you have selected the correct language for subtitles in the app settings. 2. Use alternative subtitle opt... »»
 
Compatibility issue
Inability to airplay to TV

Fix: 1. Ensure both devices are on the same Wi-Fi network: Check that your iPhone and Apple TV are connected to the same network. 2. Restart both... »»
Inability to skip intros and outros on Roku

Fix: 1. Use the iQIYI app on your iPhone: If skipping is not available on Roku, use the app on your iPhone to watch and manually skip intros and... »»
 
Search issue
No search functionality on Roku

Fix: 1. Use the iQIYI app on your iPhone: If the Roku app lacks search functionality, use the iQIYI app on your iPhone to find content and then c... »»
 
Customization issue
No option to read synopsis before auto-playing

Fix: 1. Pause the auto-play: If the episode starts playing automatically, quickly pause it and look for a synopsis option on the screen or in the... »»
 
Syncing issue
Inconsistent tracking of watched episodes

Fix: 1. Log out and log back in: This can refresh your account and may help the app correctly track your watched episodes. 2. Clear app cache: Go... »»
 
Downloads issue
Issues with downloading episodes

Fix: 1. Check storage space: Ensure your iPhone has enough storage space available for downloads. Go to 'Settings' > 'General' > 'iPhone Storage'... »»
 
Crashes issue
App crashes during use

Fix: 1. Update the app: Go to the App Store and check for any available updates for iQIYI. Updating can fix bugs that cause crashes. 2. Restart y... »»
 
Content issue
Limited movie selection

Fix: 1. Explore different categories: Sometimes, movies may be categorized differently. Browse through various genres or categories to find more... »»
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
94.9%

Bad experience
3.5%

Neutral
1.6%

~ from our NLP analysis of 41,603 combined software ratings.

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 Private Data iQIYI collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. USA Standard VIP Monthly Plan: $8.99 USA Standard VIP Monthly Plan
  2. USA Gold VIP Monthly Plan: $6.99 USA Gold VIP Monthly Plan, 1st month trial.
  3. USA Diamond VIP Monthly Plan: $9.99 USA Diamond VIP Plan,first month trial
  4. USA Diamond VIP Monthly Plan: $9.99 Get USA Diamond VIP Monthly Plan .
  5. USA Diamond VIP Monthly Plan: $11.99 Purchase to get USA Diamond VIP Monthly Plan
  6. USA Premium VIP Monthly Plan: $11.99 USA Premium VIP Monthly Plan
  7. USA Diamond VIP Monthly Plan: $11.99 Purchase to get USA Diamond VIP Monthly Plan
  8. USA Gold VIP Monthly Plan: $8.99 USA Gold VIP Monthly Plan, 1st month trial.
  9. USA Premium VIP Monthly Plan: $11.99 USA Premium VIP Monthly Plan
  10. USA Gold VIP Monthly Plan: $6.99 Purchase to get USA Gold VIP Monthly Plan .