fix problems on KOCOWA+ [iphone]

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—— Run into issues on KOCOWA+? Get help pending when official support gets back to you!

KOCOWA+: K-Dramas, Movies & TV
Info:
company: Wavve Americas, Inc.
: https://help.kocowa.com/
: www.kocowa.com
Chat with our AI-based KOCOWA+ Support
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UI issue

No progress bar for watched episodes

Fix: 1. Keep track of your watched episodes manually by noting them down or using a note-taking app. 2. Check if the app has a 'My List' or 'Favo... ⇲

Limited history of watched episodes

Fix: 1. Regularly check the 'History' or 'Recently Watched' section in the app to keep track of your viewing. 2. Use a note-taking app to log epi... ⇲

Touch features become unresponsive

Fix: 1. Restart your iPhone to refresh the system. 2. Ensure your iPhone's software is up to date by going to Settings > General > Software Updat... ⇲

No continue watching feature

Fix: 1. Manually keep track of where you left off in a note-taking app. 2. Use the 'My List' feature if available to save shows you are currently... ⇲

Difficult navigation and finding content

Fix: 1. Familiarize yourself with the app layout by exploring different sections. 2. Use the search function with specific titles or genres to fi... ⇲
 
Search issue

Search functionality is slow and inaccurate

Fix: 1. Try using specific keywords or phrases when searching to improve accuracy. 2. Clear the app cache by going to Settings > General > iPhone... ⇲
 
Syncing issue

Cannot save progress when casting to TV

Fix: 1. Use the app on your iPhone to watch the content instead of casting. 2. If casting is necessary, pause the content before switching to ano... ⇲
 
Settings issue

Subtitles do not turn on automatically

Fix: 1. Manually enable subtitles in the app settings before starting a show. 2. Check if your device's accessibility settings have any impact on... ⇲
 
Ads issue

Frequent ad breaks disrupt viewing experience

Fix: 1. Consider subscribing to a premium version of the app if available, which may reduce or eliminate ads. 2. Try watching during off-peak hou... ⇲

Ads play over the show

Fix: 1. Restart the app to see if the issue resolves itself. 2. Check for app updates in the App Store and install them. OR 1. If the problem... ⇲

Ads play repeatedly

Fix: 1. Restart the app to see if the ad frequency normalizes. 2. Check for app updates in the App Store and install them. OR 1. If the issue... ⇲
 
Login issue

Account login issues

Fix: 1. Ensure you are entering the correct username and password. Use the 'Forgot Password' feature if necessary. 2. Check your internet connect... ⇲
 
Compatibility issue

Inconsistent app performance across devices

Fix: 1. Ensure all devices have the latest version of the app installed. 2. Restart each device to refresh their systems. OR 1. Check your int... ⇲
 
Payments issue

Episodes locked without subscription

Fix: 1. Review your subscription status in the app settings to ensure it is active. 2. If you believe you should have access, try logging out and... ⇲

Limited free content available

Fix: 1. Explore the app regularly as new free content may be added. 2. Consider subscribing for full access to the library. OR 1. Use other st... ⇲
 
Crashes issue

KOCOWA+ crashes during use

Fix: 1. Restart your iPhone to clear any temporary issues. 2. Ensure the app is updated to the latest version available in the App Store. OR 1... ⇲
 
Updates issue

Inability to access content after updates

Fix: 1. Restart the app and check if the content becomes accessible. 2. Clear the app cache by going to Settings > General > iPhone Storage > KOC... ⇲
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 what users are saying
Good experience
64.3%

Bad experience
25.0%

Neutral
10.7%

~ from our NLP analysis of 3,079 combined software ratings.

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 Private Data KOCOWA+ collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Diagnostics

  Cost of Subscriptions
  1. Premium Monthly Membership: $7.99 Premium Monthly Membership
  2. Basic Monthly Membership: $6.99 Basic Monthly Membership
  3. Premium Annual Membership: $79.99 Premium Annual Membership
  4. Basic Annual Membership: $69.99 Basic Annual Membership